Enquiry Handler
7 days ago
HEAD OFFICE
Enquiry Handler
Enquiry Handler
Shrewsbury Hospital | Permanent | Full Time
Salary £19,578 per annum
**Hours**: 37.5 hours per week Monday - Friday shifts between 8am and 6pm
Our Admin team in Shrewsbury Hospital currently have an exciting opportunity to join us as an Enquiry Handler. Continue your journey with us whilst we’ll support you to be your best.
The Opportunity
You will be joining this high performing team of experienced Customer Service Advisors who consistently receive excellent feedback. You will be responsible, with the team, for delivering excellent customer service to patients who will be calling requiring information, appointments and general enquiries.
You will make up a team of 4 supporting the Sales and Services Team Leader and wider Business Development Team for Nuffield Health Shrewsbury.
**As our Enquiry Handler you will support the team with**:
Adopt ethical techniques to convert enquiries to outpatient appointments, procedures or tests
Generating/following up on leads through the CRM system
Meeting team targets and growing the self-pay proposition
Attend patient information events (in person and virtually) to represent the hospital, consultants and our services
Learn skills required to assist in booking outpatient appointments
Input to customer communication planning, and build close working relationships with key stakeholders such as Consultants and Medical Secretaries
The Person
**To succeed as an Enquiry Handler, you will need**:
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Motivation with good organisational skills
Call centre background would be beneficial - pleased to deal with taking a high volume of calls in a fast paced environment.
Experience of Salesforce would be beneficial but not mandatory as training will be provided
Experience in healthcare, sales or customer facing roles would be beneficial
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