Access Pathway Call Handler
7 days ago
A challenging and rewarding opportunity has arisen with the Shropshire Access Team as we recruit Call Handlers to our expanding Service.
We provide an all age 24/7 Mental Health Helpline along with acting as a Single Point of Referral for any person of any age within the Shropshire/Telford and Wrekin area, who wishes to self refer, or for professionals to make a referral to NHS Secondary Care Mental Health Services.
Your role will include providing information and advice to callers and you will at times speak with people who are in a crisis situation with their mental health. You will take initial actions to ensure those people can be supported by our Mental Health Practitioners.
You will work a shift pattern including nights and weekends so that we can provide full accessibility to Mental Health Services for our county's population. These shifts will accrue paid enhancements on top of a competitive salary. You will receive full training and close clinical and managerial supervision will be provided.
The post holder will be part of a multi-disciplinary team, primarily working to provide comprehensive call handling and administrative support on behalf of the Access Pathway.
To receive calls, process enquiries and facilitate the triage of people referred into the Access pathway.
What can we offer you?
- Our SOOTHE resources are supporting staff across the trust with their physical and mental health. In addition to the support offered from our occupational health provider Team Prevent.
- Counselling support and lifestyle information with advice on a variety of personal matters
- Annual Big SOOTHE week provides time to reflect on the demands following the pandemic and connect with others to feel able to face future challenges as we move forward.
- “In our Gift” provides a platform for your voice to be heard to implement change
- Purchase additional annual leave as well as wellbeing days
- Career development opportunities and coaching
- Access to in house training programs, leadership management and NVQ qualifications as well as our wellbeing and recovery college
- Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
- Flexible working wherever possible including opportunities for homeworking
- Opportunities to connect of important issues such as Sustainability and digital working
- Empower and engage our staff with LOVE awards, LOVE long service awards and STAFF Surveys
- Cycle to work scheme
- Commitment to create a more diverse and inclusive organisation through our Staff Equality Network
- NHS pension scheme
- You would be eligible for NHS discounts including blue light card and red guava
KEY RESPONSIBILITIES
Main duties and responsibilities
Administrative
1. To be responsible for receiving and processing referrals into the team in accordance with Trust guidelines ensuring efficient and accurate inputting onto Rio and checking other data bases for information.
2. To deal with incoming correspondence for Access by opening, sorting post, prioritising and distribution of correspondence in addition to preparing and collating documents as required.
3. To be responsible for the operation of the appointment facilitation into pathways handling enquiries, creating assessment appointments and ensuring electronic systems are up to date and maintained.
4. Operating a call reminder service for clinic appointments.
5. To maintain and provide a full range of office support and administrative systems, including documentation and letters regarding referrals and enquiries.
6. To be a central point of contact either electronically or via telephone dealing with all general enquiries, re-directing and signposting where appropriate.
7. Ensure Systems/Guidelines/Protocols are regularly updated and revised as per Trust information working alongside colleagues to ensure smooth running of the Service.
8. Maintain adequate stationery supplies through appropriate and timely ordering.
9. To be able to organise workload and self-manage prioritisation of individual tasks and duties.
Call Handling
1. To ensure positive customer experience of people contacting the service.
2. To address enquires where appropriate make decisions and facilitate outcome.
3. To ensure that a confidential and efficient word processing service is provided to members of Access pathway, including the typing of routine standardised letters both written and audio transcription.
4. To assist the team and individual staff members in the maintenance of individual diaries via Outlook and room bookings via the E-Diary as requested.
5. To operate an effective task list to ensure all enquiries and referrals are adhered to, dealt with and followed-up where appropriate.
6. To produce data analysis on behalf of Access pathway and monitor performance.
7. To maintain excellent channels of communication with all team members and connected departments/agencies.
Reception
1. Where appropriate to work alongside team colle
-
Access Pathway Call Handler
7 months ago
Shrewsbury, United Kingdom Midlands Partnership University NHS Foundation Trust Full timePrevious applicants need not apply A challenging and rewarding opportunity has arisen with the Shropshire Access Team as we recruit Call Handlers to our expanding Service. We provide an all age 24/7 Mental Health Helpline along with acting as a Single Point of Referral for any person of any age within the Shropshire/Telford and Wrekin area, who wishes to...
-
Access Pathway Call Handler
7 months ago
Shrewsbury, United Kingdom Midlands Partnership NHS Foundation Trust Full timeKEY RESPONSIBILITIES Main duties and responsibilities Administrative To be responsible for receiving and processing referrals into the team in accordance with Trust guidelines ensuring efficient and accurate inputting onto Rio and checking other data bases for information. To deal with incoming correspondence for Access by opening, sorting post, prioritising...
-
Access Pathway Call Handler
7 days ago
Shrewsbury, United Kingdom Midlands Partnership NHS Foundation Trust Full timeA challenging and rewarding opportunity has arisen with the Shropshire Access Team as we recruit Call Handlers to our expanding Service. We provide an all age 24/7 Mental Health Helpline along with acting as a Single Point of Referral for any person of any age within the Shropshire/Telford and Wrekin area, who wishes to self refer, or for professionals to...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for full time Call Handlers to join our team based in Shrewsbury. We have three shift patterns available - Monday to Friday - 1000 - 1800 - 1300 - 2100 - 1400 - 2200 **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for full time Call Handlers to join our team based in Shrewsbury. We have two shift patterns available - 12 hour shifts - 4 on, 4 off - Monday to Friday - 1400-2200 **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for full-time Call Handlers to join our team based in Shrewsbury. This role is working full time Monday to Friday - various hours available which will be discussed at interview. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for full-time Call Handlers to join our team based in Shrewsbury. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as part of a wider team, answering incoming enquiry calls...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom Absolute Personnel Full time**Call Handler** **Shrewsbury** **£12.70 per hour** **Full time, Monday to Friday.** **Office based.** My client in Shrewsbury requires a Call Handler. The post holder is accountable to the Senior Social Worker you will be the main point of contact following First Point of Contact (FPOC) for public and agency contact regarding concerns about the...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for bank Call Handlers to join our team based in Shrewsbury. Bank positions are zero hour contracts which gives you flexibility to support the needs of the service based on your availability. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time**E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury.** **We have the below shift patterns available.** - ** Monday-Friday, covering variable shifts between 08.00 and 18.00 (37.5 hours per week)**: - ** 4 on, 4 off (12 hours per day)** **The role** As a Call Handler you’ll play a key role in making...
-
Call Handler
1 day ago
Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time**E-zec are looking for full time call handlers to join their team in Shrewsbury. This role is a 4 on, 4 off shift pattern working 12 hours a day (08.00 - 20.00).** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact...
-
Call Handler
1 week ago
Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time**E-zec are looking for full time Call Handlers to join the team based at our contact centre in Shrewsbury. This role is a 4 on, 4 off shift pattern working 08.00 - 20.00.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for full-time Call Handlers to join our team based in Shrewsbury. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as part of a wider team, answering incoming enquiry calls...
-
Call Handler
6 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for Call Handlers to join our team based in Shrewsbury. This is a full time role working Monday to Friday covering various shifts between 08.00 and 20.00. Part time will also be considered. The role As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their...
-
Call Handler
1 week ago
Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full timeEstablished in 1998, E-zec Patient Transport Services provides a range of services to Clinical Commissioning Groups (CCGs). With a fleet of over 550 vehicles and 1,500 specialist staff across 31 depots, the company operates non-emergency patient transport services to and from healthcare settings including specialist high dependency crews and ambulances for...
-
Call Handler
7 days ago
Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full timeEstablished in 1998, E-zec Patient Transport Services provides a range of services to Clinical Commissioning Groups (CCGs). With a fleet of over 550 vehicles and 1,500 specialist staff across 31 depots, the company operates non-emergency patient transport services to and from healthcare settings including specialist high dependency crews and ambulances for...
-
Call Handler
7 days ago
Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time**E-zec are looking for bank (0 hour) Call Handlers to join the team based at our contact centre in Shrewsbury.** **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from their very first phone call. You’ll work in our contact centre, as part of a wider team, answering incoming...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom E-zec Medical Transport Services Ltd Full time**E-zec are looking for bank (0 hour) Call Handlers to join the team based at our contact centre in Shrewsbury. Bank work is a fantastic opportunity to support an essential service to the NHS with the flexibility to suit your lifestyle.** **As a bank worker, in lieu of holiday pay, you will receive a salary uplift of 12.07% for each hour worked.** **The...
-
Call Handler
6 months ago
Shrewsbury, United Kingdom EMED Group Full timeWe have a fantastic opportunity for bank Call Handlers to join our team based in Shrewsbury. Bank positions are zero hour contracts which gives you flexibility to support the needs of the service based on your availability. **The role** As a Call Handler you’ll play a key role in making sure our patients are treated with empathy, care and respect, from...
-
Call Handler
7 months ago
Shrewsbury, United Kingdom Severn Fields Medical Practice Full time**JOB TITLE: CALL HANDLER / RECEPTIONIST** **REPORTS TO: PRACTICE MANAGER** **Job Summary**: Direct, receive, and assist patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide appropriate assistance to the Practice team, encompassing a wide range of duties to facilitate the smooth...
