Export Customer Service

2 weeks ago


Hemel Hempstead, United Kingdom Henkel Full time

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

**Dare to make an impact?**

**YOUR ROLE**:

- Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues
- Liaise with the regional logistics teams to ensure all export documentation and export requirements are met
- Liaise regularly with other functions such as Customer Service Support, Control Tower and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates
- End to end order management to ensure excellent Customer Experience
- Involvement in Claims Management
- Support continuous improvement initiatives
- Monitoring of returns and credit / debit Notes
- Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer)
- Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations

**YOUR SKILLS**:

- Experience gained from working within a previous Customer Service role.
- An understanding of export logistics processes.
- knowledge of DG (dangerous goods) relating to logistics & shipping would also be beneficial.
- Good administration and IT skills with experience of using SAP.
- Experience with Service Cloud’s e.g., Sales Force.
- Excellent problem solving and communication skills.
- Excellent organisation and prioritising skills.

**JOB ID**: 24061964

**Contract & Job type**: Full Time, Regular



  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers...


  • Hemel Hempstead, United Kingdom Blackhawk Network Full time

    About Blackhawk Network: Overview: **Department Overview**: We work closely with internal account teams, product and technology, finance, legal & compliance, external partners, and the Global Customer Team in the US. Our Customer Service teams support our continued European expansion based in our offices at Apsley, Swords, Cologne, and Amsterdam. We aim to...


  • Hemel Hempstead, United Kingdom Adecco Full time

    Job Title: Customer Service CoordinatorLocation: Hemel HempsteadSalary: £14.36 per hourHours: 8:00 AM - 5:00 PMStart Date: ASAPPosition Overview: We are looking for a dynamic and detail-oriented individual to join our team as a Service Coordinator. The Service Coordinator will play a pivotal role in ensuring seamless communication between our customers,...


  • Hemel Hempstead, United Kingdom Nouvo Recruitment Full time

    We are delighted to be working with an organisation who operate throughout the UK and an organisation who values their staff. They have fantastic offices and offer a great working environment within a family feel team. Are you an experienced Customer Service professional looking for a new temporary role? **The Role;** - Always deliver exceptional customer...


  • Hemel Hempstead, United Kingdom STORMX RECRUITMENT LIMITED Full time

    The role is a chance within a progressive business, created due to continued success, growth and progression of others already in the business and while full training will be provided within an exceptional on boarding process, previous Office/Customer Service experience is useful. This is a forward thinking business who are at the fore of employee benefits...


  • Hemel Hempstead, United Kingdom First Choice Recruitment, Wakefield Full time

    **Customer Service Assistant** **Rate: £10.42 per hour (£10.78 after 12 weeks)** **Hours - 4 rotating shifts**: Week 1 - 8:00-4:30 - Monday, Tuesday, Friday, Saturday, Sunday Week 2 - 8:30-5:00 - Monday, Wednesday, Thursday, Friday, Saturday Week 3- 9:00-5:30 - Monday - Friday Week 4 - 9:30-6:00 - Monday - Friday **Start Date: ASAP** First Choice...


  • Hemel Hempstead, United Kingdom William Hill Full time

    **Start talking our language.** We’re the experts in betting and gaming; we’ve been around since 1934 so it should come as no surprise to you that we know our stuff. Join us as a Customer Service Assistant and we’ll train you up from day one so you’re fully ready to speak the language of betting to each and every customer that walks through the...


  • Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

    This is a Monday to Friday role, hours are from 8:30am to 5pm. **Duties**: - Updating internal CRM system (tracking and data entry), with accurate and relevant customer information (training provided). - Working in a team environment to ensure that customer/partner queries are dealt with in a timely and efficient manner. - Responsibility of managing quotes...


  • Hemel Hempstead, United Kingdom Gravity Recruit Full time

    Customer ServiceAdvisorHemelHempsteadOur client isone of the fastest growing companies in the UK in their field. Theyare currently looking for a Customer Service Advisor to join theteam in their Hemel Hempsteadbranch.JobPurpose: To guarantee their customers an excellentlevel of service whilst at the same time ensuring the highest levelof sales for the...


  • Hemel Hempstead, United Kingdom Hertfordshire CC Full time

    **Advert Information** Job Title**: Customer Service Assistant **Location**: Hemel Hempstead **Starting Salary**:£23,114 with the opportunity to progress to £23,500 per annum (pro rata for part-time) **Hours**: 4 hours per week **Contract**: Permanent **Diversity**:We are an inclusive employer and value a diverse workforce Today’s public library is...


  • Hemel Hempstead, United Kingdom Brook Street Full time

    Our client is looking for an IT Helpdesk/Customer service consultant working from their Hemel Hempstead office. Our client is an IT/Communications support provider with offices across the UK. They're currently undergoing a period of growth and are looking to expand their team with the highest calibre of talent. As an IT Helpdesk/Customer service consultant,...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...


  • Hemel Hempstead, United Kingdom NACD Ltd Full time

    **Job Title: Customer Service Administrator (6-Month FTC)** **Job Location: NACD Ltd Head Office (Hemel Hempstead) - (Hybrid working)** **Salary: £23,000 Per annum** **About the Customer Service Administrator**: As a Customer Service Administrator, you will report to the Head of the Customer Service Department, assisting with administration tasks and...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...


  • Hemel Hempstead, United Kingdom Huntress Full time

    Are you available immediately and keen to start a new role? If so, this role could be for you! We are working with a distribution depot located in Hemel Hempstead, and they are looking for enthusiastic Customer Resolutions Advisors to join their team, on a temporary, ongoing basis. The role will involve conducting thorough investigations into queries and...

  • Customer Assistant

    3 days ago


    Hemel Hempstead, United Kingdom M&S Full time

    **Summary** Customer Assistant: Early Morning **All the details** - Hours_ - Week 1 Week 2_ - Mon 0400-1000 Sun 0600-1200_ - Tue 0400-1000 Mon 0400-1000_ - Fri 0400-1000 Thur 0400-1000_ - Sat 0400-1000 Fri 0400-1000_ **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every...


  • Hemel Hempstead, United Kingdom Henkel Full time

    At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with...