Customer Service Advisor

3 weeks ago


Hemel Hempstead, United Kingdom Nouvo Recruitment Full time

We are delighted to be working with an organisation who operate throughout the UK and an organisation who values their staff.

They have fantastic offices and offer a great working environment within a family feel team.

Are you an experienced Customer Service professional looking for a new temporary role?

**The Role;**
- Always deliver exceptional customer service
- Upselling products
- Handle inbound and outbound calls
- Effectively handle customer complaints through to resolution
- Process bookings, extensions and terminations within required SLA’s
- Update required systems along with processing any rental documentation.
- Provide an efficient and seamless service to the customer
- Offer additional products or solutions to improve the customer’s experience.

**Skills;**
- Proven experience in a customer service environment.
- A positive and proactive approach to learning and self-development.
- Excellent communication and organisation skills.
- Ability to hold a conversation in a professional manner alongside multitasking and completing administration tasks.
- Excellent computer and typing skills.
- The ability to work and communicate effectively in a team.
- Proven ability to use initiative and prioritise workload.

**Working Hours;**
- Monday to Friday 9am - 6pm



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