Single Point Access Operator/receptionist

2 weeks ago


Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

An exciting opportunity has arisen for an individual to join a developing team within Walsall Integrated Sexual Health (WISH)

The Sexual Health department requires a Single Point Access Operator/Receptionist to work as part of team covering all aspects of clerical, administration, reception and answering telephone in the single point centre.

Sexual Health - Single Point Access Operator/Receptionist
- Band 2 - 37.5 hours per week fixed term position.

This person is required to have excellent communication and administration skills and able to cope with excessive demands and work in a busy clinical environment proving all necessary clerical support to the team.

Walsall Healthcare NHS Trust provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in 2018, extension of a Neonatal Unit and brand new, state of the art Emergency Department was completed 2023.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

CARE - COLLEAGUES - COLLABORATION - COMMUNITIES

To operate and provide a complete telecommunications service using the Single Point of Access (SPA) system, act as Clinic Receptionist and undertake admin/clerical duties
To receive calls from the public network and deal with them in a courteous,
efficient and effective manner, including systems initiated by people who are hard of hearing and/or may have other communication barriers.
To access and interpret information provided by the caller and take appropriate action.
To make appointments for the service users for the appropriate clinics
To cancel/rebook patient appointments appropriately
To supply condoms to clients at their request and record on Blithe Lillie computer system
To update and record information provided by service users on a daily basis


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