Sales Administrator

3 weeks ago


Shipley, United Kingdom CLD Recruitment Full time

My client a telecoms company based in Shipley seeks an experienced Sales Administrator to join their team.

You must be a self-motivated individual to provide customer service & sales support to both customers and the internal sales team.

Key responsilities:

- Perform general day to day administrative tasks as required by the account manager
- Analyse billing data, produce reports and feedback on findings to the customer or account manager.
- Handle support queries received by the account director as and when required.
- Liaise with 3rd party suppliers and networks to resolve queries or produce quotes
- Update sales documentation to ensure all documents adhere to latest guidance and standards.
- Ensure all inbound calls to the team are answered within our three-ring policy.
- Handle basic enquiries and support issues received to the Fixed line department within agreed SLA's and ensure all queries are logged.
- Ensure account specific processes are adhered to and followed accurately.
- Keep up to date with latest industry changes to ensure clients continue to receive excellent service.
- Work to monthly KPI targets to ensure individual/team performance is consistently high.
- Assist the account director with onboarding new customers.

Required skills & experience:

- Proficient in the use of Microsoft Office products (Specifically Microsoft excel)
- Able to work as part of a team and form good working relationships
- Self-motivated and well presented
- Ability to use own initiative and work independently when required
- Great problem-solving skills and able to work pro-actively
- Customer Service and telecoms experience (not essential)
- Strong oral and written communication
- Good organisational and time management skills
- Keen attention to detail
- GCSE grade 4 (C) or above in Maths and English (essential)

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.


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