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Internal Sales Administrator

4 months ago

Shipley, United Kingdom Envirovent Full time

We create unique award winning market leading products, we are a fast-growing ventilation company that love to see people progress.

This role will be to administer and fulfil the Office Based Sales across the business, following enquiries that come into the company. Full training will be provided.

**Roles required are**:

- Responding to enquiries that are made by clients to the office.
- Building quotations on our CRM system and sending through to a client.
- Helping customers with servicing offerings for their equipment.
- Arranging appointments in diaries for our surveyors to attend.
- Providing customer care to existing clients
- Processing warranties
- Processing Returns
- Regularly update the CRM with relevant information.
- Handling customer complaints and finding a resolution quickly
- Handle any customer enquiries relating to products and catering for any after sale questions.

**We are looking for the following type of person**:Must be articulate and have a pleasing telephone manner.**
- Be willing to work as part of the team and help others when needed.
- Be committed to the role and work towards the company's best interests
- Pro-active willingness to take and conduct phone calls.
- Above average desire and ambition to succeed
- High levels of empathy - the ability to plant themselves in the shoes of others
- Impeccably honest, focused with a high level of self belief
- The ability to work both independently and as part of a team
- A desire for self improvement

The format of the role will be Monday to Friday between the hours of 9am and 5pm with 30 minutes lunch break.

All applicants must submit a CV.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Sales administration: 1 year (preferred)

Work Location: In person

Application deadline: 27/02/2024
Reference ID: Internal Sales Administrator
Expected start date: 13/03/2024