Customer Service Advisor
4 days ago
Do you want to work with an employer that is going through a considerable period of growth and can offer job security and stability, as well as career development?
As a global industry leader in their manufacturing sector, they are looking for an experienced and professional Customer Service Advisor who is looking for a new challenge to grow and develop by joining their thriving Customer Service department.
Reporting to the Customer Services Manager, you will be working in a fast-moving sales and service environment and will be expected to operate and thrive within a busy and exciting sales environment.
**THE ROLE**:
- Handling inbound and outbound calls from customers.
- Demonstrate an acceptable level of both product and process knowledge to manage customer interactions confidently and competently.
- Help resolve issues and queries over the telephone.
- Ensure all customer issues are logged following the department escalation process where necessary.
- Effectively manage any issues raised and look to resolve where manageable or escalate where appropriate.
- Collaborating with various internal departments to provide the best possible customer service.
- Complete all tasks within timescales agreed and any other duties that may be reasonably asked of you.
**ABOUT YOU**:
- A confident, clear, and professional telephone manner (voice, language, and rapport building).
- You should possess the ability to demonstrate the following range of call management skills including active listening, questioning & summarising, identifying needs and matching solutions and opening and closing the call.
**Job Types**: Full-time, Permanent
Schedule:
- Monday to Friday
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