Groups and Access Ticketing Coordinator

2 weeks ago


Manchester, United Kingdom Factory International Full time

**Closing date - 03 January 2023**

**Groups & Access Ticketing Coordinator Job Pack - download here**

This job role is to develop and deliver Factory International’s Access ticketing strategy, provide great customer service to access and group bookers and to work cross departments to build the greatest access customer experience. In this role you will be booking in Access customers. You will also provide a professional service, booking, liaising, and building relationships with groups, including individual group organisers, educational establishments and tour operators and expand group bookings for Factory International.

Other organisations may call this role: Access Coordinator, Group Sales Assistant, Groups Bookings Coordinator

Responsibilities for Groups and Access Ticketing Coordinator include;
**Access**
- Expand promotions of accessible performances to the relevant audiences with the support of the Marketing team
- To lead the continuous development of the accessibility ticketing policies and procedures for the festival and Factory International.
- Ensure any audience members with access needs are able to book smoothly and develop the overall access customer experience.
- Engage with Access regional meetings to develop and share Ideas

**Groups**
- Maximizing group sales revenues through developing group bookings policies and procedures
- Expand promotions to educational bookers, group bookers and any relevant audiences with the support of the Marketing team
- To lead the continuous development of the group ticketing policies and procedures for the festival and Factory International

We're looking for;
ESSENTIAL
- Demonstrable understanding of accessible events in a venue context.
- Excellent organisational skills
- Ability to multitask
- Great verbal and written communication
- Customer service experience
- Extensive knowledge of computer including Microsoft Office - Excel, Outlook and Word
- Positive and enthusiastic attitude, including a flexible approach to developing and delivering the job
- Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

DESIRABLE
- Previous experience of the Spektrix ticketing system (or similar)
- Experience booking groups and Accessibility in an event setting
- Welcoming and friendly manner for public facing duties
- Effective handling of complaints
- Experience of planning and delivering exceptional customer experience
- Enthusiasm for training, mentoring and support of emerging talent



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