Technical Team Lead

2 weeks ago


Luton, United Kingdom Reed Full time

** Deployment Engineer Team Lead : Temporary Ongoing Opportunity : Based Newry : £15 p/hr**

REED Technology Belfast are currently working with our client, a large manufacturing business based in Newry, on the recruitment of an immediate Temporary Deployment Engineer Team Lead.

You will act as the technical escalation point for the other engineers, leading a small team. Engaging with onsite PM’s you will set standards of excellence within customer service and ensure your Team are adhering to these standards at all times.

**Responsibilities**
- Ability to distribute tasks to team members, to act as escalation point and resolve ad-hoc installation issues
- Deploy desktops and laptops in the main manufacturing site and another satellite office (travel required)
- Experience of decommissioning of old, and installation of new hardware and carry out equipment audits
- Follow clearly defined installation guidelines and end user familiarisation on new equipment
- Work closely with the Capita escalation points ensuring handover of issues and customer satisfaction is maintained during the rollout.

**Essential Criteria**
- Excellent experience in computer hardware and various windows operating systems. Particularly Windows 10 and Office 365
- Good experience in a customer facing role preferably gained on a customer site
- Demonstrate the ability to lead and to work as part of a delivery team
- Demonstrate the ability to follow processes and documentation
- Good interpersonal and communication skills
- Experience in troubleshooting issues as they arise and working to an appropriate resolution

**Desirable Criteria**
- Experience in working on large project rollouts
- Knowledge or experience of networks in a computerised environment



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