Technical Support Expert

1 day ago


Luton, United Kingdom CV Technical Full time
Technical Support Expert

We are a leading provider of advanced CNC machine solutions dedicated to delivering cutting-edge technology and exceptional customer support. As a technical support expert, you will play a crucial role in ensuring seamless installation and ongoing support for our valued clients.

Your key responsibilities will include providing technical support for CNC machine installations, diagnosing and resolving software issues related to machine operation and control systems, collaborating with internal teams and vendors to address complex technical challenges, conducting on-site visits when necessary to perform troubleshooting, repairs, and upgrades, offering training and guidance to customers on CNC machine operation and maintenance, and documenting all support activities.

To be successful in this role, you will require proven experience in technical support, ideally within the CNC or manufacturing industry, a strong understanding of CNC machine operations and related software, ability to diagnose software issues, excellent problem-solving skills with a customer-focused mindset, strong communication skills, both written and verbal, and willingness to travel when on-site support is required.

In return for your hard work and dedication, you can expect a competitive salary and benefits package, opportunities for career growth and professional development, and work in a collaborative, innovative environment with cutting-edge technology.

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