Dental Receptionist

If you are the kind of person who remembers the little things about people which makes their day, keep reading

If you want to have fun alongside awesome colleagues (our team had a vote, so it must be a fact?) while helping people finally feel great about themselves, even better.


**You Are**:

- Often told that you are welcoming and approachable.
- Unafraid to laugh.
- A natural people-person whether face-to-face, on the phone or by WhatsApp/ SMS.
- Organised without always being shown how.
- Neat and logical (probably with a fridge with set spaces for the butter and the cheese)
- Comfortable and unafraid of multi-tasking on multiple computer screens with 6 things happening at once.
- Proud of your attention to detail.
- Able to anticipate the needs of other people by putting yourself in their shoes. You "read the situation" so they're always in their comfort zone.
- A quick learner, but proactive to ask for confirmation or feedback.


The right person is likely to have worked in a people-facing environment and has a track record of going above and beyond in their work, and in their life in general.

We’ll provide the stationery and what you need to know about dentistry, we only need you to bring kindness and realness


**We are**:
Hundreds of clients per year enquire with us because they feel embarrassed about their smile, or they’re nervous about dentistry, or their quality of life is worse because they can’t chew their food properly.

We find the smoothest ways to solve their goals, and provide a lifetime supply of smile confidence and dental health.

Those roles used to be ‘one person’ type jobs, but they are now a seamless journey where you will collaborate with the entire team but never be “scripted”.

**.**

**The Role**:
You’ll make people feel welcomed and special, so much so that they can’t wait to tell others about the Smile Stories experience.


**Core Tasks**:

- Organise and plan all clinic schedules, so that we're efficient and use of the clinic resources wisely.
- Successfully manage the client journey, payments, queries and day-to-day flow in the building.
- Communicate the value of what we do (in person and on the phone), and explain how our results are worth it for how they will feel afterwards.
- Hold a lengthy conversation with new clients on the phone in which you are building a personal relationship and they recognise that we go above and beyond.
- Meet and greet new clients and ensure people show up excited for their first appointment and throughout their care.


**Skills/Competencies Needed**:

- _Empathy_ - be able to hold meaningful conversations with prospective clients on the phone and in person.
- _Insightful and knowledgeable_ - be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a new client.
- _Personability_ - recall names, faces of clients and in doing so making all our clients feel welcomed and remembered to develop long-term relationships.
- _Preparedness_ - provide a warm and welcoming greeting, make them feel like the centre of our universe.
- _Spelling and Grammar_ - first impressions count, so if our messaging looks sloppy so does our experience and our clients' results.
- _Prioritisation and organisation_ - plan for a structured schedule which uses our colleagues’ time productively and efficiently.
- _Reliability_ - follow through on commitments. Live up to what you’ve agreed regardless of personal cost.
- _Attention to detail_ - you don't let important details slip through the cracks.
- _Alertness_ - able to spot potential opportunities or mistakes before they happen.
- _Resourceful _- readiness to react, because not everything always goes to plan.


**What we will do for you**:

- Provide you with ongoing training and support in the field of customer service.
- Give you an environment to work in that includes working with a team of people who consistently bring their ‘A’ Game and truly 'have each others backs'.
- Give you a clear progression pathway within Smile Stories as we grow. You're joining us at the perfect time if you want to feel the reward of developing with us on our mission.
- Competitive salary. Earn more as a result of your impact.

Work remotely
- No

**Job Types**: Full-time, Part-time

**Salary**: £11.00-£12.50 per hour

**Benefits**:

- Company events
- Private dental insurance

Schedule:

- Overtime
- Weekend availability

Work Location: In person

Reference ID: FOHCO