Treatment Coordinator

4 months ago

Bournemouth, United Kingdom Smile Stories Full time

Smile Stories was founded to change the perceptions of dentistry in the UK for the better. No more weird white coats, no more receptionists snappier than a crocodile at dinnertime and no more telling off by fusty dentists. We’re nothing like your old dentist and that’s exactly the way modern health care should be.

Laughing is infectious and part of the reason why clients actually _want _to come to Smile Stories. They don’t _have _to. Your dentist should be less painful than buying car insurance.

Every aspect of Smile Stories has been thought about to give our clients a dental experience like no other. It's much more 'comfy cafe' than 'going to the dentist'. The sort of place where music is playing and you might just catch a team member singing or dancing.

And we’re looking to hire someone who believes in our philosophy and wants to be part of our story, with our support every step of the way.

**You’re in the right place if**:
If you’re a people person where conversation comes naturally and you could merrily talk to a room full of strangers then read on.

If you’d be motivated to come to work and deliver a first-class experience to our clients not just first time, but each and every time they walk through the door, or message us on WhatsApp then you could be a good fit. Delivering a ‘wow’ experience that people want to tell their family and friends about is part of the reason we’ve accumulated over 450** Google Reviews and counting.

You can communicate authentically. You’re never sales-y but can nurture relationships and people naturally gravitate to you.

You’re uber organised. Your fridge is labelled, a night out isn’t official unless it’s written in the calendar and you have a notebook with you at all times, “just in case.”

But most of all, you’re passionate. You have a lust for going to work and it’s never “just a job”. The dentistry we do changes lives and you’ll be a huge part of this.

**Role details**:

- Full time, Evenings and Saturdays included on a shift-based pattern of work. We open 8am - 8pm Monday - Thursday, 8am - 6pm Friday and 8am - 5pm Saturday. Hours will be within those times.
- £22,000 - £26,000 depending on experience
- You will be familiar working in fast paced work environment, be able to read situations and adapt accordingly, and think for yourself.
- You may have successfully hit challenging targets and KPI’s throughout you career.
- Some experience in dental treatments is helpful but not essential. You will be mentored and trained by our current Client Care Coordinators.

**Skills and Duties will include**:

- Must be able to work in an independent and structured manner.
- Making prospective clients to the clinic feel welcome and help them with information and advice. Relationship building from the first touchpoint and beyond.
- Managing the clinic ‘free’ consultation diary for the full team of Clinicians and Client Care Coordinators. Once confident in the way these works, undertaking complimentary consultations for prospective clients with the goal of gaining new clients for the clinic.
- Offering patients an exceptional level of service, having excellent administration and record keeping abilities, following a defined patient journey consistently.

**Salary and benefits**:

- A competitive starting salary and the opportunity to increase this through training and development
- Career opportunities (Clinical, Management, Sales)
- Modern office and dental software systems
- Workplace pension
- Dental treatment included

**Requirement**
- MUST be fully compliant - proof of right to work in the UK and provide two references
- Must submit a Covering Letter telling us why you’re the ideal person for this role. No Covering Letter means no consideration.

To apply, please submit your CV and Cover letter via Indeed and providing your preferred availability if you are selected for a telephone call back.

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Employee discount
- Flexitime
- Private dental insurance

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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