Customer Service Advisor

1 month ago

Salford, United Kingdom Tech Mahindra Full time

Here at Tech Mahindra, we have a great opportunity for people to join our fantastic customer service team.

The customer service team are first and foremost brand ambassadors who provide a professional and engaging experience to our clients’ loyal customers. You are the voice of our business and therefore you will need to ensure your personality, professionalism and engaging personality comes through in the form of exceptional customer experience.

**The Role**:
As a customer service advisor, you are responsible for providing a quick, effortless, and exceptional customer service experience to our clients’ customers via a variety of platforms such as: telephony, live chat, case management or back office.

The types of queries you will deal with will range from order processing, general account queries and amendments, billing queries and technical support, depending on the customer requirements.

**About you**:
If you have a personable and engaging personality, we can teach you the rest

In addition, we can also provide you with the platform to build a strong career within a fantastic global business who will provide you the opportunity to **RISE** to where your potential is capable

If you are ambitious, driven and are looking for an exciting challengethis could be the opportunity you are looking for

**Salary**:

- **£22,672 p/a basic salary**

In addition, you will have the opportunity to earn bonus through incentive initiatives throughout the year

**What we are looking for**:

- A minimum of 6 months customer service experience (ideally with contact centre experience)
- You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers
- You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner
- Excellent problem-solving skills
- Excellent written and verbal communication skills
- Strong attention to detail
- Ability to work to targets but ensure customer experience is your primary focus

**Training**:

- 4 weeks training Monday to Friday 9am to 5:30pm

**Working Hours**:

- You will work 5 days out of 7 between Mon and Sun

(We do require full flexibility between 8am and 8pm Mon to Sun)

**Business Overview**:
Tech Mahindra are a multi-billion £ company who employ over 125,000 professionals across 90 countries, helping over a thousand customers, including fortune 500 companies achieve excellent customer experience.

At Tech Mahindra, a culture of **driving positive change**, **celebrating each moment**, and **empowering all to Rise **drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring.

Our culture also leads the way for us to be and become **a Company with a Purpose**. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

**That is the Tech Mahindra wayto RISE**

**What makes a great team? A Diverse team**

We are passionate about finding the right people to join our team and we understand that everyone has specific things they want for their personal and career development, so please do speak to us, and let us know what matters to you

Interested? Get in touch with our Talent Acquisition team We look forward to speaking with you

**A job isn’t just a job. It’s who you are**

**Job Types**: Full-time, Permanent

**Salary**: From £22,672.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme

Work Location: One location

Reference ID: CSTTMAY23

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