Change Communications and Engagement Lead

6 months ago

Melbourn, United Kingdom East of England Ambulance Service Full time

Making decisions on allocating work, directing and advising on project Financial and supplier management skills to ensure projects are managed to budget and value for money. Communications and Stakeholder Engagement Provide internal communications and engagement expertise to colleagues (at all levels) as appropriate Create awareness in senior managers, frontline managers and staff of the role of internal communications and engagement and the advice and assistance available through the Communications department by establishing and developing effective relationships throughout the Trust The postholder will need to engage with senior colleagues within the Trust when required, and advising on complex and sensitive communications issues Manage and oversee the production and distribution of internal communications such as Need to Know, Executive Messages, Manager briefings and e-newsletters. Organising and advising on face to face meetings and briefings Working alongside digital managers, have a lead role in shaping content for the Trusts intranet and social media channels Manage a portfolio of high profile internal communication projects including but not limited to Time to Lead, the rostering redesign, estates reconfiguration and the exit criteria for exiting special Delivering these projects against the communications and engagement strategy, the Trusts transformation programme and evaluating, revising and improving activities. Manage the organisation of events for the Front-line ops Change managers network Ensure a consistent style and identity is used appropriately throughout the Trust.

Working under pressure to provide factually correct and timely information to the internal audience when necessary. To manage the internal communications input to major Trust projects, providing advice and support. Handling complex and sensitive information, often in a contentious atmosphere, relating, for example to different staff groups undergoing change To establish effective relationships with other NHS and external organisations To work with the digital communications team on the strategic development of the new communication channels to support engagement and feedback activities. Strategic Leadership and Service Development Leading and designing key strategic internal communication campaigns as required to achieve the aims of the communications and engagement improvement plan and overall Trust objectives Protect the reputation of the Trust by working closely with the Director of Communications and Engagement and the Head of Communications, media team and digital communications team Responsibility for assisting with the delivery of the internal communications part of the communications and engagement strategy and Trust improvement programme Ensure consistent messaging across internal communications channels To oversee key communication policies, contributing to the development and implementation and proposing changes in line with communications best practice and developments in technology and legislation.

To develop guidance and training to support these policies To undertake research among key audiences; to evaluate and analyse the information received; to make recommendations for improving Trust communications further in response to these findings To research national and international best practice, identifying innovative communications from other organisations and making recommendations for improving Trust communications further in response to these findings Analytical, Judgmental, and Decision Making Maintain, review and improve the internal communications channels and processes, making decisions on improvement to maximise engagement. This includes undertaking audits and gathering feedback via surveys Evaluate, assess and improve communication campaigns To manage complex internal issues where there may be a range of complex factors to take into account; to make effective judgements on briefing senior internal and external stakeholder Resource Management Staff Management Responsibility The post holder will be required to co-ordinate individuals and teams from communications, PMO and elsewhere to deliver effective communications and engagement outcomes Finance and Budget Management Manage external suppliers to deliver required products on time and on budget. Authorised signatory for the communications team. To develop, manage department budget and external suppliers to deliver required products on time and on budget.

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