Customer Service Advisor

3 weeks ago

Nottingham, United Kingdom Experian Full time

Company Description
**Who are Experian?**

We are the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

**Our approach to flexible working**

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

**Accepting you, for you.**

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

**Job Description**:
**Start date - 3rd April 2023 with interviews that will take place during February.**

**About the Role**

We are currently looking for full time Customer Service Advisors.

This is an exciting opportunity to join our dedicated Experian Consumer Service team where every day you will have the opportunity to make a positive difference to the lives of our customers.

Using your strong communication and written skills you will be guiding them through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering the highest level of customer experience, and in return will receive ongoing development and career progression opportunities.

**You will also**
- Provide a great and memorable Customer Experience
- Understand regulatory requirements and remain compliant
- Work on your own development and career aspirations

**Qualifications**:
**What are we looking for**
- Someone with both excellent verbal and written communication
- A collaborative work ethic
- Passionate about delivering an outstanding customer experience
- A high level of resilience and the ability to meet targets/KPI’s

We will teach you the rest with our fantastic training programme and ongoing coaching.

**_ If you’re passionate about helping customers, we would love to hear from you._**

Additional Information
**Where will you work and how**

Our front-line Customer Service Advisors work in a hybrid environment, after training you will only need to come into our exciting Nottingham office 2 days per week (Monday & Tuesday).

Office location; **_The Sir John Peace Building_**. Experian Way NG2 Business Park Nottingham**

During training (approx. 8 weeks) your working location will be office based and hours will be between 9:00 - 17:30.

Once training is completed, you will move into our four-week shift rotation with start times from 8 - 10.15 and end times of 4.00 - 6.15. This could include occasional Saturday working from 8.00 - 16.00, with one day off in the week to ensure you maintain a 5-day week.

**Why Experian**
- You will receive a competitive salary and annual bonus plan
- You will receive excellent training, support and a clear development plan so you can enhance your career
- Access to our benefit packages which includes, pension scheme, sharesave, generous holiday entitlement including the chance to purchase extra, medical cover, life assurance, Bike4work, GymFlex, free office parking and many more.

We also have internal networks and support groups that you can be part of such as:

- Working Families Network
- Women In Experian UK&I
- Experian UK&I Pride Network
- Autistic Employees of Experian
- Black at Experian
- disAbility Network
- Wellbeing Workstreams

**Accepting you, for you.**

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more

  • Customer Service/sales Advisor

    2 months ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. Immediate start date. **Duties**: -...

  • Customer Advisor

    2 months ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Customer Service/sales Assistant

    6 days ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...

  • Ho - Customer Service Advisor

    3 weeks ago

    Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...

  • Ho - Customer Service Advisor

    5 days ago

    Nottingham, United Kingdom Quality Service Recruitment Full time

    Fancy a job where you can make a real difference to the team’s success through developing and growing your client base? Do you want to work in an environment which champions personal support and progression? Look no further than joining our successful Nottingham based team in as a Customer Service Advisor. No previous Recruitment experience is required,...

  • Customer Service Advisor

    2 days ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor** Location: Nottingham (Colwick) Contract: Full time, Permanent **Salary**: £22,000 per annum, increasing to £23,000 per annum upon successful completion of probation period. Hours: 40 Hours per week We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday...

  • Customer Service Advisor

    3 days ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service and looking for an opportunity to progress within a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Elizabeth Michael Full time

    **Customer Service Advisor** **£23,000 per annum** **NG8, Bilborough, Full Time, Permanent** - Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class...

  • Customer Service Advisor

    2 months ago

    Nottingham, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will ensure that the company delivers the highest quality to customers through excellent expertise and experience. **Client Details** My client is a leading utility company based in Nottingham. **Description** As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries...

  • Customer Service Advisor

    2 months ago

    Nottingham, United Kingdom Naylor George Recruitment Full time

    Customer Service Advisor £23,000 Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line...

  • Customer Service Advisor

    2 days ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    3 days ago

    Nottingham, United Kingdom Robertson Recruitment Full time

    Robertson Recruitment is currently recruiting for a Customer Service Advisor on behalf of one of our clients in Nottingham, the role is mostly based remotely with some office work required on site. Ideally you will have a proven track record as a Customer Service Advisor, with the ability to work under pressure in a highly competitive business. You need to...

  • Customer Service Advisor

    6 days ago

    Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...

  • Customer Service Advisor

    1 week ago

    Nottingham, United Kingdom MBA Group Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented **Customer** **Service** **Advisor** to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom JR Recruitment Full time

    Fantastic opportunity for enthusiastic customer service advisor, with proven customer service experience, gained ideally within the IT industry or similar sector, to join well established organisation delivering IT channel services globally. As one of their team of Customer Service Advisors will be part of their first line customer support team that puts...

  • Customer Service Advisor

    1 day ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    2 months ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    1 month ago

    Nottingham, United Kingdom Page Personnel Full time

    Reputable organization within the not for profit sector - Competitive salaries and central location **About Our Client**: This established organisation within the higher education sector is seeking a full time Customer Service Advisor to join the enquiries team. The organisation prides themselves on their high levels of service and their presence within the...

  • Customer Service Advisor

    1 day ago

    Nottingham, United Kingdom Machine Mart Full time

    About The RoleWe have an exciting opportunity for a Customer Service Advisor to join our dedicated Customer Service team based within our Head OfficeWorking closely within the Aftersales Department, your duties as Customer Service Advisor will include:First Time Resolution problem solving for our customers via telephone and emailMaintaining accurate and...