Player Support Specialist

1 month ago

Cambridge, United Kingdom Jagex Full time

We are looking for highly motivated Player Support Specialists to join our team. Your role is crucial in ensuring that every interaction (both 1st line and 2nd line) we have with a player increases their loyalty to our brand and creates advocates for our services and products, whilst ensuring department senior management are aware of the problems our players are facing and your recommended solutions. You will be the Voice of the Player

The core job focuses on resolving player queries to ensure maximum player satisfaction, whilst meeting department SLAs and KPIs.

**Our 'swipe right' person checklist**:

- Desire to develop your career, get involved and seize opportunities to take on new tasks and challenges
- Willingness to receive and act on feedback to continuously improve personal performance
- A great work ethic and willingness to be accountable
- Professional approach with a high degree of integrity

**What you'll be doing**:

- Assist players with account and payment issues
- Reach out to players under our Duty of Care MTX policies
- Identify player issues, acting internally as the 'Voice of the Player'
- Undertake general project work where needed

**What we're looking For**:

- Initial experience in a customer-facing role, ideally with an online component, or in a role with transferable skill sets
- Outstanding written English including the ability to craft messages that are positive, personal, professional, friendly and engaging
- Ability to review information from a variety of sources and then make a great decision for the customer and the business
- Exceptional critical thinking and attention to detail

**What we offer**:
When you join Jagex you can look forward to a generous Perks & Benefits package including:

- Private Healthcare, including Dental Plan,
- £75 Monthly Energy Allowance (Paid on top of your salary)
- Minimum 6% Pension contributions
- Employee Assistance Programme & onsite Counselling
- Life Insurance
- Discretionary annual performance bonus
- Enhanced family leave policies from day 1
- Flexible working hours
- 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more

Collaboration is at the heart of Jagex. We love getting together with our teams to share ideas and socialise. If you live in the UK, we offer a flexible working model that empowers you to work in the way that suits you best, while also getting the best from your working relationship with all the great people you’ll be connecting with here. We support you to be set up for success no matter where in the UK you log in. This role can be undertaken remotely, hybrid or onsite.

Flexibility really is the key to how we set up working schedules, we’ll discuss your needs with you and be transparent about the working schedules of the team you’ll be working with during our interview process.

**About Jagex**:
Make forever games with us.

Jagex is a thriving international games company with a growing library of forever game IPs for core gamers. We have such huge expertise at running games for the long term that we re-define expectations for what evergreen success looks like.

We create spaces for our players to come together - with each other and with us - inside and outside of our games. We empower our players with real influence on the game’s evolution. We help our players belong. Our community experiences give players a greater stake in what they’re playing, creating loyal forever fans.

These strengths inform our vision of our studio as a thriving international games company with a growing library of forever game IPs for core gamers. Our forever games will nurture sizable communities whose loyalty provides consistent revenues.

This in turn drives our mission: We create forever fans by empowering our community. We give players experiences worthy of their long-term time investment and actively collaborate with them to shape the games and the community for the better.

If this is something you want to be a part of, get in touch.

We have 500 of the industry’s most talented individuals in our Cambridge studio; if you share our values and ambition, we’d love to talk to you. Worried you don’t meet all the requirements in the spec? Your attitude, fresh perspective and experience is just as important to us; if you think this could be the perfect job for you, let’s talk.

  • Player Support Specialist

    4 days ago

    Cambridge, United Kingdom Jagex Full time

    **The job & the team!** Are you experienced in Customer Service and have a passion and enthusiasm for the games industry? - As a Player Support Specialist at Jagex, you will ensure that every interaction (both 1st line, and 2nd line) we have with a player increases their loyalty to our brand and creates advocates for our services and products, whilst...

  • Head of Player Support

    7 days ago

    Cambridge, United Kingdom Jagex Full time

    **The job & the team!** Are you an experienced Customer Service leader in the games or tech industry? - As Head of Player Support at Jagex, you will manage the day-to-day operations of 1st and 2nd line internal and outsourced player support and Anti-Cheating to ensure response time, customer satisfaction & internal KPIs & SLAs are on target & performance is...

  • Sales Transaction Support Specialist

    3 days ago

    Cambridge, United Kingdom Dassault Systèmes Full time

    We are hiring a Sales Transaction Support Specialist. You will join our Business Planning and Operations team where you will work directly with partners and the sales team, helping them to achieve revenue targets and support on end-to-end sales transaction related requests. This position can be based in Cambridge, Warwick, Hammersmith or The...

  • Technical Support Specialist

    2 days ago

    Cambridge, United Kingdom On Target Recruitment Ltd Full time

    The Company:  A leading UK distributor  A cutting edge portfolio of products  A company showing continual growth  A private company with flat structure and no hierarchy  Fantastic career opportunity  The Role of the Technical Support Specialist    Our client is a leading UK distributor of advanced life science research products  As a...

  • Technical Support Specialist

    14 hours ago

    Cambridge, United Kingdom On Target Recruitment Ltd Full time

    The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist   Our client is a leading UK distributor of advanced life science research products As a Technical Support...

  • Technical Support Specialist

    2 weeks ago

    Cambridge, United Kingdom On Target Recruitment Full time

    ??????The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a...

  • SEN Specialist Support

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom Pertemps Education Network Full time

    Are you an experienced Learning Support Practitioner, 1:1 Support Specialist, or SEN Teaching Assistant? Are you an individual with a knowledge & interest in Autism & Complex Needs within an Educational setting?Pertemps Education are currently working in partnership with an outstanding specialist SEN school based just out of Haverhill. This school is a...

  • Application Specialist

    1 week ago

    Cambridge, United Kingdom SMT Full time

    Application Specialist Duxford, CB22 4QX Full time Monday to Friday Are you a specialist on Microsoft Dynamics F&O and looking for the next step in your career? This is a new role in the business and as our SMT TEC Application Specialist, your focus will be on supporting our current implementation project of a global D365 F&O solution and being the go-to...

  • Scientific Support Specialist

    1 month ago

    Cambridge, United Kingdom Revvity Full time

    The  Scientific Support Specialist  helps researchers achieve cutting edge scientific results by providing timely, high-quality support to customers using our full portfolio including Dharmacon brand gene editing, RNAi, cell culture, gene expression & companion diagnostic products. Working as part of our highly experienced technical team, the Scientific...

  • Technical Support Specialist

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom On Target Recruitment Full time

    ??????The Company: A leading UK distributor A cutting edge portfolio of products A company showing continual growth A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a...

  • Specialist Support Nurse

    2 days ago

    Cambridge, United Kingdom Cambridge University Hospital NHS Foundation Trust Full time

    Job summary We are looking for a highly motivated Nurse to work within our Haemophilia Specialist Nursing Team. This is an exciting opportunity to join the team at a time when our services are developing rapidly! The role is varied, and involves coordinating and caring for both adult and paediatric patients that will work with us lifelong. You will...

  • IT Technical Specialist

    4 weeks ago

    Cambridge, United Kingdom Revvity Full time

    We are currently seeking an IT Technical Specialist to join us on a full-time, permanent basis. This is a support role, located at our UK Cambridge office. This position is primarily focused on supporting the local Cambridge office, although it will also cover remote support for other sites across Europe. Responsibilities: Diagnose and resolve...

  • Technical Support Specialist

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom On Target Recruitment Ltd Full time €28,000 - €34,000

    A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining...

  • Sales Specialist

    1 month ago

    Cambridge, Cambridgeshire, United Kingdom Green Recruitment Company Full time

    ​Job title: Sales SpecialistLocation: Cambridgeshire, England, United Kingdom (Hybrid)We have a new role for a Sales Specialist working with a UK Cleantech Market to create a sustainable future.The Green Recruitment Company are delighted to have exclusively partnered with a forward-thinking cleantech innovator on their journey to revolutionising global...

  • Fleet Specialist

    1 week ago

    Cambridge, United Kingdom 24-7 Recruitment Services Ltd Full time

    Job Description: 24/7 are thrilled to be partnered with one of the biggest supply chain providers in the UK. Our client is looking for an Fleet Specialist based in Alconbury Shift and Pay Information for an Accounts Manager: Monday to Friday - 7.5 hours per days (timings to be agreed)Salary in the region of £22 to £23K Main Accountabilities: Provide...

  • PA to CEO

    13 hours ago

    Cambridge, United Kingdom Hays Business Support Full time

    Your new company Working for this incredible, groundbreaking organisation we have a rare opportunity to join the team and provide high level executive support to the CEO and Senior management team.Your new role This role will involve typical EA support duties such as diary management; efficiently managing the CEOs schedule, travel arrangements, board meeting...

  • Application Specialist

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom SMT GB Full time

    Application Specialist Duxford, CB22 4QX Full time Monday to Friday Are you a specialist on Microsoft Dynamics F&O and looking for the next step in your career? This is a new role in the business and as our SMT TEC Application Specialist, your focus will be on supporting our current implementation project of a global D365 F&O solution and being the go-to...

  • PA to CEO

    2 days ago

    Cambridge, Cambridgeshire, United Kingdom Hays Business Support Full time

    Your new company Working for this incredible, groundbreaking organisation we have a rare opportunity to join the team and provide high level executive support to the CEO and Senior management team.Your new role This role will involve typical EA support duties such as diary management; efficiently managing the CEOs schedule, travel arrangements, board meeting...

  • PA to CEO

    2 days ago

    Cambridge, United Kingdom Hays Business Support Remote Work Freelance Full time

    Your new company Working for this incredible, groundbreaking organisation we have a rare opportunity to join the team and provide high level executive support to the CEO and Senior management team.Your new role This role will involve typical EA support duties such as diary management; efficiently managing the CEOs schedule, travel arrangements, board meeting...

  • Technical Support Specialist

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom On Target Recruitment Ltd Full time

    A private company with flat structure and no hierarchy Fantastic career opportunity The Role of the Technical Support Specialist Our client is a leading UK distributor of advanced life science research products As a Technical Support Specialist you will take responsibility for providing scientific technical support whilst creating and maintaining...