IT Support Analyst

2 days ago


Newport, United Kingdom Reed Full time

We are currently recruiting for a IT Support Analyst within the Newport area,

IT Support Analyst

£30,000-£40,000

Newport

The IT Support Analyst will operate and maintain computer systems and networks to ensure that the concerned people get the most effective IT functionality.

The role will include:

- Serving as the first point of contact for IT support within the UK
- Installing, configuring, and maintaining software and hardware components, HP computers and Cisco network systems
- Diagnosing and troubleshooting software and hardware issues
- Repairing and replacing damaged computer and network components
- Ensuring the security of client and server computers
- Supporting people whenever they encounter challenges with computers and network devices
- Maintaining and updating technical documentation regularly
- A mix of remote and ‘hands on’ support
- Testing new hardware and software before installation
- Supporting Home workers remotely
- Some UK travel
- Assisting with IT Projects
- End user training
- Recommending and purchasing IT equipment.

The Person
- Possess a Computer Science qualification or equivalent
- Have a minimum of five years’ experience in a comparable role
- Possess analytical skills for diagnosing, resolving, and preventing infrastructure problems - Be service oriented
- Have strong interpersonal and communication skills
- Be able to work in a team environment on projects and support issues with corporate IT, vendors, and site business group.

Desirable Skills:

- iPhone knowledge
- HR and Sharp Printer knowledge
- Service Now experience
- MS Teams
- Active Directory/Azure
- Windows 10 and 0365 knowledge - Access Control Systems.

If this is something you are interested in please send your CV to


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