Facilities Assistant

2 months ago


ClactononSea, United Kingdom Pinnacle Group Full time

**Facilities Assistant **(2502)****:
**Overview**:
**Ref**:
2502

**Salary**:
£22,795.50 - £22,795.50/annum

**Location**:

- United Kingdom - England - East of England - Essex - Clacton-on-Sea

**Contract Type**:
Permanent

**Posted**:
03 May 2023

**Closing date**
28 May 2023 23:59

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

**The Role**

Pinnacle Group are looking for a Facilities Assistant To support Total FM Services related operations within the Clacton PFI Contracts to ensure full compliance with Health & Safety legislation the contract specification.

**Duties/Key Responsibilities**
- Support of all Contract Services delivered either in-house or by contractors - effective management of contractors on site
- Support with contract monitoring in consultation with stakeholders and the SPV (QED).
- Ensure compliance with all relevant statutory requirements.
- Complete on-site audits in conjunction with the Hard FM Manager and Compliance Manager
- Review contractor risk assessments and method statements for specific jobs and servicing
- Logging jobs on the helpdesk and tracking progress
- Tracking and monitoring staffs training needs and booking training where needed
- Assist the Hard FM & Assistant Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service.
- Deliver services with a full understanding of the contract specification (particularly output specifications) and statutory requirements
- Build professional relationships with key external stakeholders to ensure customer satisfaction, whilst also meeting the organisation’s strategic and financial aims.
- Ability to work closely with the senior management team
- Build professional relationships with colleagues
- Help facilitate clear communication between all contract stakeholders
- Build professional relationships with contractors

**Skills Required**:

- Good time management and understand flexibility needed within the role
- Have excellent IT knowledge and an understanding of software packages such as Microsoft Word, Excel and Outlook
- Be adaptable to learn in-house software systems and respond positively to and learn from change, be receptive to new ideas
- Complete a training programme to enhance skills and knowledge inline with the specific job role
- Make decisions that facilitate long term business success and which contribute effectively to key business need
- Recognise the business importance of customer service
- Establish rapport with the Client, customers and key players
- Demonstrate tolerance and equality remaining calm, objective and in control in stressful situations
- Be sensitive to business priorities, community feelings and colleagues needs.
- Demonstrate enthusiasm and commitment and a capacity for energy and persistence over a long period
- Present ideas in a well structured format and in a manner appropriate to the context and the recipient(s).
- Excellent communication skills, both written and oral.

**Contact information**:
Clacton Mock



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