Debt Co-ordinator

3 weeks ago

Leicester, United Kingdom Yü Group Full time

**Description**:
**Reports to**: Debt Resolution Manager

**Location**: Leicester Office

**Working hours**: Monday to Friday, 37.5 hours a week

***

Based in Leicester, we are looking to expand our Debt Team due to continued success & growth and have created an exciting opportunity for a Co-ordinator, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have an understanding of debt management of utilities customers. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

**What We Need from Yü**:
**Here’s a taste of what you’ll be doing**:

- Implementation of debt strategies, policy & procedures, and best working practices to ensure compliance with industry and regulatory bodies are met.
- Motivate, coach, train & develop staff in accordance with company values and procedures & provide an environment to inspire development within the team/individuals.
- Collaborate with stakeholders who impact customer experience to ensure that our internal team and external partners meet our standards.
- Produce management reporting to support the team in a timely and accurate manner with associated supporting commentary to feed into the wider retail reports, including external regulator.
- Investigate and resolve all escalated debt customer queries & complaints.
- Ensure all key processes and KPI’s within the team are performed.
- Carry out other reasonable duties as determined by management.
- Always represent Yu Energy Values and Habits.

**About Yü**:
**If you have what it takes, you could be just what we’re looking for**
- Sharp - Effective decision-making skills to manage technical workload and an understanding of PAYG billing.
- Experienced - Ideally, you’ve worked in the energy industry and smart metering experience would be beneficial but not essential.
- Great communicator - you have first-rate communication and interpersonal skills at all levels.
- Ambitious - you don’t just want another job; you want a career opportunity.
- Analytical - naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point.
- Motivated - you have a “can do” attitude and love to see success.
- Team player - you enjoy working closely with a motivated team to help them develop.
- Flexible - you’re a strong team player who can adapt as the role and business develops.

**Yü Come First**:
**We have a wide range of benefits for our employees including**:

- 24 days annual leave + bank holidays
- Holiday buy - up to 5 additional days
- Excellent additional earning potential via various sales revenue stream.
- Day off on your birthday
- Employee Assistance Program
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- New modern facilities
- Death in service and critical illness cover
- Plus many more

YUIndeed

**About Yü Group**:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.

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