Lead Account Co-ordinator

1 week ago

Leicester, United Kingdom Bellrock Property and Facilities Management Full time

**Lead Account Co-ordinator**

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems, but with peace of mind, and we unlock that by being technology-led but people-driven. When you’re part of Bellrock, you’ll get everything you need to be your best at work - because our people are the heart of our business and we’re all about helping them to shine.

To support the Account Director and wider Account Management Team in delivering exceptional operational performance and customer satisfaction in line with the Account SLA/KPIs. This involves managing a team of three and co-ordinating FM activities including compliance across the Account. This also involves collating information from both internal and external sources, being a point of escalation for the client and Supply Chain and responding to a variety of additional requests to ensure smooth service delivery across the portfolio.

**How will you be the change?**:
We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in - every role plays a part in driving us further and everyone can be the change. That’s how we deliver value for our customers, and building systems that lead the way.

And as an Lead Account Co-ordinator with Bellrock you’ll do it by
- Support the Account Director and wider Account Management Team by ensuring that all contractual obligations are met.
- Lead, coach and develop direct reports.
- Develop strong relationships with all internal and external stakeholders and provide timely responses to requests for help and support.
- Be a point of escalation for the client, suppliers, direct reports and wider team as required.
- Co-ordinate activity to ensure overall compliance target is met and resolve all issues relating to overdue work orders as a priority.
- Ensure that any client complaints regarding service delivery are resolved in a timely manner with root cause analysis carried out and corrective action / process improvements implemented.
- Support the Client Relationship Managers in monitoring the regional performance (outputs), maintaining a regular dialogue with key stakeholders in the client’s business as necessary.
- Co-ordinate the activities of Bellrock departments to ensure that the necessary data/management information is provided to enable the effective monitoring of the Contract.
- Work with the Data Analyst to respond to ad hoc request for reports.
- Monitor and liaise with suppliers to ensure the effective day-to-day delivery of the service and identify and escalate any performance issues to the Supply Chain Manager.
- Monitor and drive timely closure of all PPM, Reactive, Quoted and Remedial Works.
- Resolve any issues relating to supplier debt and action both client and supplier queries.
- Promote the ‘Bellrock’ culture within the business.
- Undertake any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs

**Competencies**:
**Essential**:

- IT literate - intermediate level in use of Excel - including data manipulation

**Desirable**
- Facilities Management (FM) qualification / working towards an FM qualification
- IOSH Managing Safely

**Essential**
- Working in a client facing role
- Working in a fast-paced environment
- Working with suppliers
- Managing multiple priorities
- Data management, analysis and reporting
- Adherence to processes and procedures

**Desirable**
- People Management
- Working in a Facilities Management environment
- Commercial contract awareness and understanding
- Basic technical understanding
- Basic commercial contract awareness

**Desirable**
- Working in a Facilities Management environment
- Commercial contract awareness and understanding
- Basic technical understanding
- Basic commercial contract awareness

**What does it take?**

If you’re ready to be the energy that helps us build our business, share our success, and really own it as an Lead Account Coordinator you’ll need
- Customer focussed
- Positive attitude
- Self-motivated - driven/tenacious
- Proactive/uses initiative
- Articulate/effective communicator
- Good organisational skills and pays attention to detail
- Good judgement /understands when
to escalate issues
- Team player
- Committed to personal development

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme designe

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