Account Coordinator

2 weeks ago

London, United Kingdom Genius Sports Full time

**A bit about us**

Do you want to join one of the world's fastest growing sports technology companies?

Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team.

If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us.

We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

**GENIUS MARKETING SUITE**

Genius Marketing Suite enables brands, sponsors, sportsbooks, leagues and teams, to meet those needs and power every stage of their fan marketing journey.
The suite of products combines a sports-centric media buying service, that provides marketing teams access to millions of fans worldwide, with a dynamic creative solution that makes it easy to design, automate and distribute personalised video and display adverts at scale. In addition, the platform features a full set of interactive digital engagement tools, that help brands establish long-term relationships with fans.

**The Role**

As an Account Coordinator, you will be responsible for the successful delivery of custom advertising campaigns within the media customer team. You will support Account Managers to ensure clear communication with the customer at every stage of the campaign, delivering the highest standard of customer service and achieving customer satisfaction. Ideally, you will be able to demonstrate a broad understanding of the digital marketing industry and have previous experience in the Social, Programmatic or DCO (dynamic creative optimisation) space or at least be looking for this as the next step in your career.

On a day-to-day basis, you will be hands-on and involved in every aspect of account management from onboarding campaigns, monitoring their progress to creating and delivering post-campaign reports. You will also work closely with our Trading and Campaign Management Teams located in Colombia and Estonia.

**Main Responsibilities**
- Cross-functional working with Sales, Trading and Campaign Management teams to deliver a smooth customer experience from onboarding to post-campaign reporting, driving account growth and retention
- Work closely with Trading team, monitoring campaigns and creating reports to communicate results to clients, reporting on key performance indicators and advising on potential optimisations
- Operational support across a range of customers, working with the relevant teams to troubleshoot issues and communicate solutions in a clear and timely manner
- Build relationships with clients to become their trusted advisor, predominantly on our media buying and creative solutions
- Supporting Account Managers and Customer Success Managers on Account Planning, inputting on strategies to secure repeat business and grow account revenue

**Required Skills**:

- **1-2 years' experience in **Digital media and/or creative services**:

- Experience of Demand Side Platforms and Ad Serving technologies and/or paid social advertising platforms
- Excellent communication and organisational skills
- Commercial acumen
- Strong analytical skills and uncompromising attention to detail
- Ability to clearly prioritize work in a proactive manner and remain flexible in a changing environment
- A keen interest in digital media and ad tech.

**Desirable Skills**
- Programmatic trading experience
- University degree or equivalent
- An interest in sports

**This role is eligible for hybrid working - 3 days in the office and 2 days from home**

**What's in it for you?**

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

**How we work**

We have adapted a forward-thinking 'Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

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