Account Coordinator

1 month ago

City of London Greater London, United Kingdom Claremont Consulting Full time

Account Coordinator / Customer Success / Implementation Specialist

As part of a new B2B product launch, the world’s most recognisable mobility company are seeing an “implementation specialist” to join their team to help build strong client relationships and ensure a smooth delivery and uptake. The business unit has been described as the next major growth venture and set to become a key revenue stream.

You’ll be joining a cross-functional account coordination team, taking over relationships from the sales teams and help clients build successful travel programs to improve the experiences of their employees and guests.

What you’ll do:

  • Work with customers and internal teams to closely understand the needs and goals of each customer. Coordinate a seamless launch that maximizes employee adoption and usage.
  • Work efficiently and effectively with our high growth customers and be responsible for the successful and seamless launch of our customers who are adopting the platform.
  • Own customer onboarding in the launch phase both operationally and strategically: create new company profiles, set up and plan the implementation of new accounts as well as submit Monthly Billing Applications to Finance.
  • Define objectives and align with customers on employee adoption goals. Set and manage timelines with customers for implementation, run in-person and video demonstrations or trainings on how to navigate the experience and execute initiatives to increase adoption and utilization
  • Create and implement professional email templates, plan and facilitate calls with clients to answer questions, address issues and set clear expectations on partnership goals.
  • Attend in-person meetings which are facilitated by the Account Executive or Account Manager and communicate regularly with client POC.
  • Resolve complex issues using existing resources and internal relationships with partners. Work with the Premium Support team to ensure that all customer support related issues are resolved quickly.
  • Uses basic data to provide clients with insight into their account during the first 30 days.
  • Develop account plans by identifying and prioritizing the most important tasks that contribute to return on investment and retention goals.

What You'll Need:

  • A minimum of 3 years of professional experience with a minimum of two years in a customer-facing role
  • The drive to contribute to a positive team environment and collaborate by sharing best practices and strategies with your peers.
  • Outstanding communication skills, both written and verbal in English
  • An intuition for people and passion for strengthening customer relationships.
  • Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly, and we need to do them seamlessly.
  • Salesforce experience is a plus.

This is an initial 1-year external contract (PAYE) with a view to extend/convert to a permanent opportunity. Working model is 50% hybrid with 2/3 days per week in central London HQ.

Salary Range: £28-30k

Please click apply for immediate consideration or alternatively email billy.hamblin@claremontconsulting.com for further info.

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