Customer Service Advisor

1 month ago


Shipley, United Kingdom TRCGroup Full time

**_Customer Service Advisor_**

**_ Temp to Perm_**

**_ TRC Group have partnered with a well-established company that are based in Shipley, BD17. They are looking for a Customer Service Advisor_**

**_ Pay Rate:_**
- £9.50ph

**_ The key duties of the role are:_**
- First point of call for customer inquiries and complaints
- High level of customer service including pre-order and after-sales care
- Liaison with other departments in resolving customer inquiries.
- Prompt and efficient response to customers ensuring customer satisfaction.
- To ensure all tasks are completed within the required timescale.
- Supporting the external sales team in their duties
- Support any assigned key accounts in any queries or issues.
- Assign relevant customers as red flag customers and monitor regularly, report these changes to production management.
- Always provide a high level of customer service.

**_ Skills & Experience:_**
- Strong administration skills
- High levels of attention to detail
- Good telephone manner
- Patience and tenacity
- Excellent communication skills
- High levels of time management and ability to prioritize own workload

**About TRCGroup**:



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