Customer Service Advisor

2 months ago

Shipley, United Kingdom Bayfields Opticians & Audiologists Full time

We are looking for a friendly, outgoing, professional, hard-working customer service advisor to join our busy Client Communications team at Bayfields Opticians & Audiologists. The successful applicant will be experienced in managing telephone bookings and will ideally have experience in a call centre or busy customer-facing role.

You will be working in an innovative, fast-paced and growing independent Opticians that prides itself on outstanding eye care and providing our clients with the best solutions, so they can see the world clearly and get the best from their lives.

Being a Client Communications Advisor is a key part of our organisation and often the first point of contact for our clients, meaning your telephone manner should be friendly, professional and confident at all times.

**What will you be doing?**
- Booking client appointments in to practice diaries
- Updating client information on our database
- Looking over multiple diaries to ensure any appointments booked are correct and booked smartly.
- Managing your time to achieve targets
- Supporting the team with admin tasks on an ad-hoc basis

**What’s on offer**

Join the Bayfields team and you’ll discover that we’ve found a different way when it comes to rewarding you, too. To begin with, our working environment is professional, fun, open and committed to supporting you, your professional development, and your personal wellbeing.

And we also offer a wide range of benefits, including:

- Additional days holiday for your birthday each year
- Company pension
- Cycle to work
- Simply Health
- Great discounts and wellbeing support from My Work/Life solutions
- Team discounts
- Family & friends discounts
- Team nights out
- And more

**About Us**

At Bayfields, we’re not like other opticians and audiologists, so our commitment to our people is different, too.

In fact, your health and wellbeing is our number one priority, which is why we offer the kind of benefits you won’t find anywhere else - everything from private healthcare to pizza Fridays and team nights out.

Add brilliant opportunities to grow and develop and our unique commitment to customer service, and you’ll discover a caring and supportive career where you really can put yourself first.

We call it being your best - and it’s about thinking harder, working smarter, and always trying to find another way.

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