Customer Service Adviser

3 weeks ago


Shipley, United Kingdom Myinternalrecruiter.com Full time

Role Purpose:

To provide an excellent level of customer service to our French Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)

A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:

Technical Competencies:

* Ability to converse, comprehend and communicate fluently in French.

* Management of the relevant Amazon and Website channels.

* Ability to produce minor translation work.

* Product knowledge

* Good levels of numeracy and literacy skills

* Excellent communication skills via email and on the phone

* Confident PC user with the ability to work with new systems

* An excellent understanding of the highest standards of customer care

Behavioural Competencies:

* To ensure the best Customer Care experience is given to all customers

* Be passionate about being the best you can be and want to achieve targets

* To ensure that queries are responded to within our agreed response time

* Genuine passion for speaking to customers, answering queries and a clear communicator

* To achieve KPI’s whilst maintaining excellent quality

* Flexible for both the Company and customers

* Organised

* Professional

* Resilient under pressure

* Team focused

* Able to build rapport and empathise with customers

There will be a requirement to process work in English (emails) to support the UK Customer Service Team.

Shift patterns:

* Weekday hours 9am-6pm or 7am-4pm

* Working Saturday 9-5 on a rota basis

* Extra hours when required especially in the peak period (November- February)

Line Manager - Customer Service Manager


  • HR Adviser

    6 days ago


    Shipley, United Kingdom Adviser Plus Full time

    As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as an HR Advsier. We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus a...

  • HR Assistant

    6 days ago


    Shipley, United Kingdom Adviser Plus Full time

    As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as an HR Assistant. We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus a...

  • Customer Service

    2 weeks ago


    Shipley, United Kingdom Stafforce Recruitment Full time

    Our Client based in Shipley BD17 is looking for x2 Customer Service Advisers to join their busy team .This is a temporary to permanent position after 12 weeks of probationary period .Pay rate is £11.44- £12.50 based on experience.Working hours :8.30am -5.00pm Monday -Thursday and 8.30am - 4.00pm on Friday Please note you will be required to work every...

  • Customer Service

    2 weeks ago


    Shipley, United Kingdom Stafforce Recruitment Full time

    Our Client based in Shipley BD17 is looking for x2 Customer Service Advisers to join their busy team .This is a temporary to permanent position after 12 weeks of probationary period .Pay rate is £11.44- £12.50 based on experience.Working hours :8.30am -5.00pm Monday -Thursday and 8.30am - 4.00pm on Friday Please note you will be required to work every...


  • Shipley, United Kingdom Myinternalrecruiter.com Full time

    Role Purpose:To provide an excellent level of customer service to our French Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:Technical Competencies: * Ability to...


  • Shipley, United Kingdom Morgan King Full time

    Morgan King are working with a family owned manufacturing company based in Shipley. We are currently looking for an experienced Customer Service Advisor to join the team on a temp to perm basis. - **Job role**:_ - Provide excellent customer service to clients - Assist clients with inquiries, account management, and problem resolution - Analyse client needs...


  • Shipley, United Kingdom Myinternalrecruiter.com Full time

    Role Purpose:To provide an excellent level of customer service to our French Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:Technical Competencies: * Ability to...


  • Shipley, United Kingdom Myinternalrecruiter.com Full time

    Role Purpose: To provide an excellent level of customer service to our German Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.) A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis: Technical Competencies: *...


  • Shipley, United Kingdom Myinternalrecruiter.com Full time

    Role Purpose:To provide an excellent level of customer service to our German Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:Technical Competencies: * Ability to...


  • Shipley, United Kingdom MYINTERNALRECRUITER.COM LTD Full time

    Role Purpose: To provide an excellent level of customer service to our German Sportsshoes.com customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.) A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis: Technical Competencies: Ability...


  • Shipley, United Kingdom Myinternalrecruiter.com Full time

    Role Purpose:To provide an excellent level of customer service to our German Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:Technical Competencies: * Ability to...


  • Shipley, United Kingdom Transcomm Recruitment Ltd Full time

    A freight forwarding agency are looking for a Freight Customer Services professional to take client freight bookings and provide them with excellent customer service. Any freight, transport or logistics experience will be ideal, or similar. ROLE: Freight Customer Services LOCATION: Shipley, Yorkshire BASIC SALARY: £19k to £21k upon experience. ROLE: -...


  • Shipley, United Kingdom MYINTERNALRECRUITER.COM LTD Full time

    Role Purpose: To provide an excellent level of customer service to our French Sportsshoes.com customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.) A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis: Technical Competencies: Ability...


  • Shipley, United Kingdom Morgan King Full time

    Immediate work available! Customer service advisor role - Temporary to Permanent role working for a growing company within the Shipley area. **Responsibilities**: - Must be reliable. - excellent on phones and be able to speak to difficult people. - quick thinking, - enjoy helping people, - Good at dealing with complaints. - confident in advising on...

  • HR Adviser

    2 weeks ago


    Shipley, United Kingdom AdviserPlus Full time

    As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as an HR Advsier. We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus a...


  • Shipley, United Kingdom Santander Full time

    Customer Experience Adviser | S1 | Everyday Banking | Shipley LS260 Country: United Kingdom **WHAT YOU WILL BE DOING** - Job Description **Join our community** **We are currently recruiting for part time position **5 weekly working hours **with a starting salary of £23,184 (pro-rata), this is made up of a base salary of £21,200 (pro-rata) along with an...

  • Senior HR Adviser

    7 days ago


    Shipley, United Kingdom AdviserPlus Full time

    As we continue to grow and maintain our position in leading the way in HR and Technology solutions, we are excited to offer the opportunity to join our team as a Senior HR Adviser. We’re a business that is passionate about employee wellbeing, diversity and inclusion, career progression and maintaining the all-round positive culture that makes AdviserPlus...

  • Customer Service

    3 days ago


    Shipley, United Kingdom Imaje Recruitment Ltd Full time

    I am working with a manufacturing/engineering company based in Shipley, who are looking to add an experienced customer service advisor to their small but busy team of advisors. The role will involve but will not be limited to: - Process incoming sales order to agreed Service Level Agreement - Organise and manage customer returns in line with company return...


  • Shipley, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full time

    **Customer Service Advisor** **Temp to Perm** TRC Group have partnered with a well-established company that are based in Shipley, BD17. They are looking for a Customer Service Advisor! **Pay Rate**: - £9.50ph **The key duties of the role are**: - First point of call for customer inquiries and complaints - High level of customer service including...


  • Shipley, United Kingdom TRCGroup Full time

    **_Customer Service Advisor_** **_ Temp to Perm_** **_ TRC Group have partnered with a well-established company that are based in Shipley, BD17. They are looking for a Customer Service Advisor!_** **_ The key duties of the role are:_** - First point of call for customer inquiries and complaints - High level of customer service including pre-order and...