Client Services Executive

3 weeks ago

London, United Kingdom Ryder Reid Legal Ltd Full time

This is a fantastic opportunity for someone who has previous experience in a client services or client development/relationships role within legal or another professional services industry to join the London-based client services team of a prestigious internationallaw firm.

The main principles of the team are:

- To support the delivery of stellar client service across the whole firm
- To have the client perspective at the heart of all we do, to bring the voice of the client alive within the firm and to look at what we deliver through the eyes of the client
- To deliver joined up, easy to use services alongside lawyers and other business services teams

The person fulfilling this position and joing the team will be a role model for stellar service delivery demonstrating a collaborative working style within the team, with partners and their legal teams and with fellow business services professionals.

Role overview

This role has the potential to offer line management responsibility of a Client Services Administrator.

This role will suit someone who is client centric and is a role model for the stellar client experience the firm strives to be known for. This role has access to both internal and external clients - you'll be someone who anticipates Client and Client Relationshippartners needs, to be able to give the client the best experience possible, every time you interact with them.

Some of the main responsibilities of this role include:

- Onboarding - coordination of contracts, rate sets, service delivery tips and guidance, intranet page updates
- Client knowledge - updating intranet pages, news, blogs, ensuring accuracte information is vailable to matter teams
- Value adds - setting up helplines, regular finacial reporting, client learning programmes and preparing value add reporting
- Secondments - coordination of secondment process
- Due dilgence - coordinating reposnse to client requests.
- Audits - Providing support in the practical coordination of client audits
- Researching - information for ad hoc client requests
- Relationship meetings - briefing packs, agendas and meeting notes
- Organisational admin support in collating and storing feedback
- Updating our client listening logs and tracking tools
- Feedback gathering coordination (eg diarising, writing up notes)
- Working with the Head of Client Services to support our CX stars campaign
- Collating and storing CX feedback
- Updating our CX journey framework

Position requirements
- A client-centric mindset, a role model for exceptional client service
- Effective time management, proven ability to meet competing demands and deadlines
- Extremely high level of confidentiality and integrity
- Organised, with excellent record-keeping and administrative skills
- Experience of complex stakeholder management in a partnership environment
- Reliable and flexible 'can do' attitude and thorough approach to work with the tenacity and strong execution skills to follow tasks/projects through to completion and/or positive resolution
- Exceptional attention to detail
- Excellent and effective communication skills (both oral and written) - able to adapt to different situations
- Able to manage multiple workstreams whilst remaining organised and continually prioritising/reprioritising
- Good interpersonal skills and confidence in dealing with junior and senior colleagues, stakeholders and clients
- Energetic team player
- Strong in MS Office suite, particularly Outlook, PowerPoint, Word and Excel
- Experience of interacting with, and providing work product to, internal senior stakeholders and external clients

  • Client Services Executive

    4 weeks ago

    London, United Kingdom Polaris Full time

    Client Services Executive London POLARIS is a leading SEO agency specialising in SEO campaigns and consultancy. We partner with global brands that need a trusted, experienced partner to drive their SEO strategies forward. Clients include Dune London, Sodexo, Thomson Reuters, and Mars. Client Services Executive - Role Overview The Client Services Executive...

  • Head of Client Services

    3 days ago

    City of London, United Kingdom Client Full time

    Head of Client Services (Senior Account Manager)£70,000 - £90,000 + Uncapped Commission + Bonuses + £5,000-£7,000 Car Allowance + Training + Further Progression + Private Medical Insurance + Life Insurance + 31 Days Holiday (25 + Bank, rising to 28 + bank with length of service) + Hybrid Working + More Great BenefitsHybrid role, commutable from...

  • Executive Director, Parks and Visitor Services

    1 month ago

    London, United Kingdom Executive Full time

    Parks and Visitor Services Division Executive Director, Parks and Visitor Services DBCA0210419 PSCA, Class 2, $196,891 plus 11% Superannuation THIS IS A 5-YEAR, FULL-TIME SENIOR EXECUTIVE SERVICE (SES) POSITION APPLICATIONS FOR THIS POSITION CLOSE AT MIDDAY ON FRIDAY, 10 NOVEMBER 2023 About DBCA and Parks and Wildlife Service: The Parks and...

  • Client Services Executive

    4 weeks ago

    London, United Kingdom 808 Group Full time

    **Role**: In-Life Client Services Executive **Team**: Client Services **Type**:Permanent **Salary**:Base £35k-38K. Discretionary bonus circa 10% per annum In-Office: Three days per week (A Monday or Friday each week) ***The Company** Our client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer...

  • Client Service Executive

    1 month ago

    London, Greater London, United Kingdom Chubb Full time

    Client Service Executive - Global Services Are you interested in working for one of the world's largest property & casualty insurers with excellent employee benefits and offices in 54 countries? Do you already have some insurance experience & you're looking for your next challenge? If you are seeking a role where you manage a variety of internal accounts...

  • Client Service Executive

    1 day ago

    London, United Kingdom Chubb Full time

    Client Service Executive - Global Services Are you interested in working for one of the world’s largest property & casualty insurers with excellent employee benefits and offices in 54 countries?  Do you already have some insurance experience & you're looking for your next challenge? If you are seeking a role where you manage a variety of internal...

  • Client Services Executive

    4 days ago

    London, United Kingdom 808 Group Full time

    Role : In-Life Client Services Executive Team : Client Services Type: Permanent Salary: Base £35k-38K. Discretionary bonus circa 10% per annum In-Office: Three days per week (A Monday or Friday each week) The Company Our client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist...

  • Client Service Executive

    1 month ago

    London, United Kingdom CHUBB Full time

    Client Service Executive - Global Services Are you interested in working for one of the world’s largest property & casualty insurers with excellent employee benefits and offices in 54 countries?  Do you already have some insurance experience & you're looking for your next challenge? If you are seeking a role where you manage a variety of internal...

  • Client Executive Apprentice

    1 month ago

    London, United Kingdom London Executive Full time

    **Who are we?** Everything we do is by thinking differently and based upon our values of family, health, contribution, owning it and stepping up. The way we think differently is by looking after our clients, with the best tools in marketing and styling to achieve for our clients the best outcome for their financial future. Our mission is to connect on a...

  • Client Services Executive

    4 weeks ago

    London, United Kingdom IQ EQ Administration Services (UK) Ltd Full time

    Client Advisory Manager - Regulatory Compliance Client Advisory Manager - Regulatory Compliance IQ EQ Administration Services (UK) Ltd London, United Kingdom Client Advisory Manager - Regulatory Compliance IQ EQ Administration Services (UK) Ltd London, United Kingdom Posted 1 day ago Permanent Competitive Job Description The main purpose of...

  • Client Service Executive

    2 days ago

    London, United Kingdom Close Brothers Group Full time

    **OVERALL SUMMARY** The role of the Client Service Executive (CSE) is client and adviser service focused. It is the CSE’s responsibility to ensure client on-boarding and ongoing service queries are managed efficiently and in a timely manner. **RESPONSIBILITIES** - Managing leads with the Client Relationship Management (CRM) system - Accurate and timely...

  • Client Service Executive

    1 month ago

    London, United Kingdom FVC Full time

    **Client Service Executive** Future Value Consultants (FVC) specialises in structured products systems and research tools and has expertise and experience across many areas within investment analysis. The company’s flagship service is a web-based platform for financial advisers providing information on hundreds of investment plans per...

  • Client Services Executive

    7 days ago

    London, United Kingdom 808 Group Full time

    Job Description Our client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses. As an In-Life Client Services Executive you will be the first point of contact for existing...

  • Client Services Executive

    3 weeks ago

    London, United Kingdom 808 Group Full time

    Our client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses. As an In-Life Client Services Executive you will be the first point of contact for existing clients, assuming the...

  • Client Services Executive

    3 weeks ago

    London, United Kingdom 808 Group Full time

    Our client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses. As an In-Life Client Services Executive you will be the first point of contact for existing clients, assuming the...

  • Client Services Executive

    3 weeks ago

    London, United Kingdom 808 Group Full time

    Our client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.As an In-Life Client Services Executive you will be the first point of contact for existing clients, assuming the...

  • Client Services Executive

    3 days ago

    London, United Kingdom 808 Group Full time

    Our client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.Find out more about this role by reading the information below, then apply to be considered.As an In-Life Client...

  • Client Services Executive

    2 weeks ago

    London, United Kingdom 808 Group Full time

    Job DescriptionOur client is the UK’s only independent finance provider dedicated solely to high end vehicle finance, they offer bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.As an In-Life Client Services Executive you will be the first point of contact for existing clients,...

  • Client Services Executive

    1 month ago

    London, United Kingdom Select Appointments Full time

    Are You Looking for an Exciting Career Move in Financial Services? Do You Thrive in a Fast-Paced, Communication-Driven Role? My client is a prominent membership organisation and conference business in the financial services sector, known for producing over 50 high-quality seminars annually across the UK, Western Europe, and Southern Africa. Located in the...

  • Client Service Executive

    2 days ago

    London, United Kingdom Close Brothers Group Full time

    OVERALL SUMMARYThe role of the Client Service Executive (CSE) is client and adviser service focused. It is the CSE’s responsibility to ensure client on-boarding and ongoing service queries are managed efficiently and in a timely manner.RESPONSIBILITIESManaging leads with the Client Relationship Management (CRM) systemAccurate and timely client data entry...