Client Service Executive

4 weeks ago

London, United Kingdom Close Brothers Group Full time

OVERALL SUMMARY

The role of the Client Service Executive (CSE) is client and adviser service focused. It is the CSE’s responsibility to ensure client on-boarding and ongoing service queries are managed efficiently and in a timely manner.

RESPONSIBILITIES

  • Managing leads with the Client Relationship Management (CRM) system
  • Accurate and timely client data entry onto CBAM and third party platforms/systems to specified Service Level Agreement
  • Adherence to Close Brothers Client Service procedures
  • Ongoing client communication regarding meetings, arranging appointments, diary management and processing of client queries and instructions - be that directly or by referring to the relevant team, as appropriate
  • Preparing meeting packs, annual review packs and valuations for client appointments
  • Call management/client contact
  • Ensuring all new business and centralised servicing queries are directed to the relevant team to be processed within set SLAs
  • Document management - ensure documentation is scanned, saved and archived in accordance with department operating procedures
  • General ad hoc duties as required by the Practice or assigned by the Client Service Manager
  • Liaising and working with colleagues within the Practice to ensure success and operational efficiency and profitability

WE WOULD LOVE TO HEAR FROM YOU / PLEASE APPLY IF:

  • Previous financial services experience
  • Excellent attention to detail
  • IT skills
  • Team player
  • Good communication skills - verbal and written
  • Excellent record keeping and reporting capabilities
  • Proactive nature to gain efficiencies
  • Ability to multi-task
  • Demonstration of initiative

As an employer, Close Brothers Asset Management is committed to equality and valuing diversity within its workforce. We provide equality of opportunity and will aim to ensure that no employees or candidates are subject to discrimination on grounds of any characteristics including but not withstanding gender, gender identity, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, political beliefs.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

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