Customer Journey Graduate with Psychology

Are you a recent graduate in psychology, eager to start your career and make a difference in the retail industry? If so, we have an exciting opportunity for you to join Conversity, an innovative software as a service (SaaS) technology company that provides Intelligent Guided Sales Solutions across brand and retailers.

You will be responsible for creating engaging customer journeys and continuous improvement loops in partnership with the sales and technology teams. You will leverage your knowledge of consumer behaviour and psychology to optimize the customer experience and drive revenue growth for our brands and retailers.

At Conversity, we value diversity and recognize the added value that every individual brings to our team. We are looking for someone who is passionate, driven and wants to grow with the business. In this role, you will work alongside experienced professionals and receive training on our products and services, giving you the opportunity to develop your skills and build a successful career in the retail industry.

About Us

Conversity is an innovative software as a service (SaaS) technology company with a growth culture. We have built a class leading Intelligent Guided Sales Solution that we have already sold to world class brands.Our vision is to be the first choice for Intelligent Guided Selling in across multiple sectors in both Retail and Brands. In order to achieve this we are looking for an individual who is happy to work within the parameters of our product while providing effective feedback to the product team such that we can enhance the product.

Core to this is our focus on our company culture - a diverse organisation, every individual is respected for the added value they bring to our thriving business.

About You:
We are looking for a recent graduate with a degree in psychology, marketing, or a related field. You will be passionate about customer experience and have a desire to build a successful career in this field. You will also have excellent communication and interpersonal skills, with the ability to engage and build rapport with clients.

How we will help you develop:
You will receive comprehensive support and guidance from experienced professionals in developing an engaging journey that helps our customers to learn about their consumers and the building blocks to build a successful consumer journey.

**Responsibilities**:
Use consumer behaviour insights and knowledge of psychology to create engaging customer journeys.
Develop continuous improvement (CI) loops in partnership with sales and technology teams to optimise the customer experience.
Conduct research and analyse data to support the initial journey design.
Work collaboratively with internal teams to ensure seamless delivery of solutions to clients.
Continuously learn and develop knowledge of the industry and our products and services.
Participate in client meetings and presentations to communicate the value of our solutions and drive sales growth.

**Requirements**:
Bachelor's or Master's degree in consumer psychology, marketing, or a related field
Strong understanding of consumer behaviour and psychology
Keen interest in retail (specifically considered purchases)
An eye for detail and exceptional design
Excellent communication and interpersonal skills
A proactive and results-oriented approach
Strong organizational and time-management skills
A team player with a collaborative mindset

Environment:
Conversity is an operationally profitable business committed to providing a high quality service to its clients between the normal working hours of 9.00am and 6pm from Monday to Friday (with the added benefit of half day Friday alternate weeks);It is expected the employee will sometimes work outside those hours when the need arises to ensure that delivery targets are met; The role is home based, but with on-site attendance at team workshops and company events 3-4 times a month (normally in London). Attendance at client/ partner sites is rare but may be required, including overnight stays if necessary. A Driving licence is desirable but not essential.

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified