IT Regional Shared Service Process

2 weeks ago

Farnborough, United Kingdom BMW Financial Services (GB) Ltd. Full time

It takes a team with exceptional interpersonal skills and a can-do attitude to deliver great customer service. People who are always prepared to go the extra mile to find solutions that satisfy the needs of our customers and business. People who want to place themselves optimally to develop their capabilities. So, if you enjoy a culture of open exchange and mutual trust, and you’d like to take on a fast-paced role within a highly motivated team, join us in driving the future of our business.

**IT Regional Shared Service Process Manager EMEA**

Reporting to the Regional Shared Services Manager UK, this role is responsible for managing and leading Regional Shared Services Processes for the EMEA Financial Services (FS) and National Sales (NSC) businesses including the UK. The role ensures the optimisation of shared service activities EMEA wide to deliver sustainable solutions and shapes/determines the best approach to achieve this.

**Responsibilities**
- Disciplinary management for UK Shared Services & Process support team, covering Operational Support Group (OSG), Database Administration (DBA) and Lifecycle Reliability Engineering (LRE) processes with a combination of permanent and contractor positions. The role leads and develops the team to ensure successful completion of projects and programmes, as well as critical system availability.
- Through the OSG team, the role is responsible for ensuring scheduling, batch and file transfer support for the UK NSC and FS businesses.
- Steering and management of the Domain LRE for the EMEA Region, supporting multiple EMEA markets with topics relating to operational stability. Including: technical lifecycle management, patch and vulnerability management, risk management, audit support, major incident management and escalation etc.
- IT Service Continuity Management (ITSCM) process owner for BMW UK Headquarters in Farnborough. Ensuring resilient systems and processes are in place to provide robust IT Services to the UK NSC and SF businesses, through regular emergency exercises and collaboration with the Business Continuity Management (BCM) group.

Qualifications

**Essential**
- University degree, or relevant education/experience (i.e. studies in IT, computing, software engineering, Information Security or comparable qualification)
- Communication skills suitable for dealing with senior management in an international function (personal, language and cultural).
- Solid knowledge in key technologies, decision making capabilities.

**Desirable**
- Solid knowledge in the automotive and financial services sector and understanding of the business processes - especially appreciation of regulatory requirements within the SF environment.
- Experience in managing teams in an international environment.
- Professional qualification in ITIL advantageous.

As a part of the BMW Group, a career with BMW Financial Services GB Ltd can offer long term opportunities for growth and development locally, nationally, and internationally. The BMW Group invests in its employees and boasts a positive and supportive culture and flexible working environment. We are based in prestigious offices in Farnborough that provide a great place to work with good people and exciting, engaging and industry leading brands.

At BMW Group, we are open to requests for alternative working patterns. For most roles, the following could be possible: flexible hours, job shares, compressed hours or part-time working. **#LI-Hybrid

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