Customer Experience Trainer

2 days ago


Dartford, United Kingdom Moat Homes Full time

**Salary**: £29,142 - £36,428 per annum dependent on experience
**Contract**: Full time, permanent
**Location**: Crossways Business Park, Dartford and some time in our other regional offices.
**Who are we?**
Moat is one of the top 30 housing associations in the UK with over 21,000 homes spread across South East London, Kent, Essex and Sussex and we continue to develop new homes at an impressive rate too.
Our ambition is simple - to bring an end to housing need.
- **The Role**

As the Customer Experience Trainer at Moat, working with the Senior Customer Experience Trainer, you’ll create, maintain and deliver effective, engaging, well-received training for the Customer Experience directorate.
You will be used to working proactively and reactively to the ever changing needs of the business. Delivering technical tenancy management and job-specific training for customer facing colleagues; ensuring all are equipped to provide a consistent great customer experience.
Utilising your established design and presentation skills you will be able to confidently provide robust lesson plans, group activities, presentations, role-plays and feedback sessions.
**The Person**
We’re looking for someone with:

- Experience of delivering training in a classroom and virtual or hybrid environment.
- A good understanding of the housing sector and the responsibilities of social landlords, including primary tenancy and leasehold legislation.
- Ability to design and deliver training on a range of business topics, supported by great practical experience.
- Excellent design and presentation skills and attention to detail.
- Proficient use of Microsoft Office including PowerPoint and Excel. In addition, inhouse CRM/database systems.
- A demonstrable appreciation of the importance of excellent customer services, including in a call centre and in-person environment.
- Ability and willingness to travel to other offices in the South East.

**Want to know more about Moat? Check our social media feeds**
**Your benefits**
Check out our employee benefits on offer here: Our employee benefits: what we can offer you - YouTube
**Interested in applying? We want to hear from you**
- Please note we may close this vacancy early if we have a high number of applicants._

**Job Types**: Full-time, Permanent

**Salary**: £29,142.00-£36,428.00 per year



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