Band 3 - Dialysis and Outpatient Administrator
7 months ago
The Dialysis & Outpatient administrator is responsible for providing a front-line reception service across our dialysis units (Tottenham Hale, St Pancras, Edgware & Barnet) and for delivering a high standard of customer care to a wide range of client groups, including the unit/centre’s multi-disciplinary team, patients, relatives and their carers.
**Base site**: Barnet Dialysis Unit
**Base shifts as per below**:
Tuesday 0930-1530 (30mins break)
Wednesday 0930-1530 (30mins break)
Thursday 0930-1530 (30mins break)
Friday 0930-1600 (30mins break)
The post-holder must play a proactive role in collecting, investigating, verifying and recording a high standard of patient demographic and treatment data. The post holder must accurately and in a timely manner enter such information on the computerised patient information system to ensure that the trust receives the appropriate level of income for patient activity, avoids the potential clinical risks inherent with inaccurate
patient records and is compliant with national NHS targets (e.g. on data quality and length of patient wait).
Royal Free World Class Values
The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:
1. Provide a proactive, high quality comprehensive reception services to the unit/centre and outpatient clinics. Use their customer service skills to help resolve queries and to achieve a high standard of customer satisfaction.
2. Operate security entry system to the unit/centre as required.
3. Demonstrate sensitivity, tact and diplomacy where appropriate, for example when acting as a first point of contact to distressed or anxious relatives.
4. Simultaneously deliver a proactive and high quality customer service to a wide range of client groups, including (but not limited to) patients, relatives, carers, nurses, unit/centre managers, matrons, patient pathway co-ordinators, therapists, clinicians, other healthcare professionals, staff from other departments.
5. Suggest to the Kidney Care Centres Dialysis and Outpatient Manager any changes to local working practices that may benefit customer care and/or improve the administrative and reception service at the unit/centre.
6. Deal with telephone enquiries or refer to the relevant person, whilst ensuring that accuracy, clarity, confidentiality and courtesy are prioritised at all times.
7. Represent the trust in a professional manner at all times.
8. Ensure that medical notes are available for all relevant clinics. Liaise with renal outpatient department and the medical records department at the Royal Free Hampstead site to ensure that medical notes are transported to the unit securely and in a timely manner.
9. Be responsible for all patient transport and interpreter bookings for outpatient clinics, regular day attendances (dialysis treatments) and inpatient or ward stays if necessary.
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Band 3 - Dialysis & Outpatient Administrator
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Band 3 - Dialysis & Outpatient Administrator
7 months ago
London, United Kingdom Royal Free London NHS Foundation Trust Full timeDialysis & Outpatient Administrator to support NCL renal satellite units We have vacancies at Edgware Kidney Care Centre and St Pancras Dialysis Unit. **Key tasks**: - Booking patient transport including rapid response - Supporting with maintenance/logistic issues, escalating to Assistant Service Manager where appropriate - Making e-courier bookings for...
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