IT Support Technician

4 days ago


Manchester, United Kingdom Manchester Staff Ltd Full time

IT Service Desk environment - IT & Cyber Security
- Manchester based
- Infrastructure and Networking
- Life Insurance
- Up to £35,000 PA
- 30 days Holiday

**IT Support Technician - Manchester - up to £35,000 PA**

Manchester Staff are delighted to be recruiting an IT Support Technician to support our clients’ requirements as well as their external customers you’ll primarily be dealing with 1st and 2nd line M365 support enquires, providing first time fixes, where possible,to agreed SLA’s.

**Main Duties & Responsibilities**
- Responsibility for being the first point of contact on the Service Desk.
- Responsibility for supporting and maintaining the clients IT infrastructure and for providing efficient desktop support to all business users.
- Responsible for resolving IT related faults quickly and efficiently.
- Asset management of client equipment.
- Carry out vulnerability scans & consultancies and produce templated reports for one of our clients.
- Setting up and configuring new laptops, desktops, and mobile devices.
- Liaison within the Technical Delivery Team.
- Reporting faults and maintaining logs on desktops and laptops.
- Becoming an additional resource to the Cyber Support delivery team.

**Essential Experience**
- Experience in 1st & 2nd line support.
- Very experienced in Office365 Administration.
- Experience with supporting customers over the phone and in person.
- Experience of ticket management systems.
- Windows 10.
- Server 2012/2016/2019.
- Linux.
- Active Directory and group policies and principles.
- Thin client technology.
- Networking hardware / software inc. patching of network hardware and phones.
- A keen interest in Cyber Security, Incident Management and/or Digital Forensics.

**Desirable Experience**
- System Administrator Experience.
- Hands-on experience with cloud platforms including AWS, Azure and Google Cloud.
- Knowledge of the Cyber Kill Chain, MITRE ATT&CK Framework and SANS Incident Response Framework.
- Knowledge of incident handling, threat hunting and threat intelligence.
- Good understanding of cyber security threats and vulnerabilities.

**Package & Benefits**
- Recognition & reward schemes.
- Multiple Social events throughout the year.

**And after Probation**
- Company statutory pension scheme.
- Up to 30 days Holiday.
- Birthday off.
- A birthday gift, rising in value each year.
- Bupa Cash plan (or equivalent)
- Life Insurance (Death in Service)
- Annual Media Subscription (from a choice of Netflix HD, Amazon Prime, Spotify, Magazine sub, etc)
- An annual work anniversary gift, rising in value each year

**About Manchester Staff**:
Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses.

**We can offer**:

- Free support and advice to help you with your job search.
- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.
- After placement support.



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