Fraud and Scams Customer Service Advisor
5 months ago
**Fraud and Scams Customer Service Advisor**
**Northampton**
**Salary - £30,000 per annum**
**Rotating Shifts - 35hrs per week, rotating between 7am-11pm Monday to Sunday**
As a Barclays Fraud and Scams Customer Service Advisor, you will be our first line of defence against fraud and scam losses with 50-100% of our time being telephony based, driving prevention and supporting customers who have been a victim of financial harm and assessing vulnerability, always making a positive impact. Fraud Operations is a fast-paced environment where no two days are the same. We are looking for passionate, inquisitive, and determined individuals to help fight fraud and protect our customers from financial harm.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Working on your own initiative, investigating suspicious activity to reduce fraud losses'¯
- Supporting customers who have been a potential victim of a fraud / scam showing empathetic skills
- Analysing and interpreting information from various sources
- Solving problems and dealing with contentious issues whilst maintaining excellent customer service at all times
- Dealing with and resolving all general fraud customer queries
- Being required to make outbound calls to customers to confirm activity on a potential fraud/scam prevention case
**What we’re looking for**:
- Be customer centric with experience of operating in either a telephony or face to face customer service role and awareness of complaints management and resolution
- Receptiveness and resilience to change while being adaptable to move to different roles/tasks when required to assist our customers
- Awareness of the increasing regulatory requirement to enable us to support our vulnerable customers
- Excellent verbal communication and social skills with experience of building trusted relationships showing empathy, building rapport and and having a passion to help
**Skills that will help you in the role**:
- Pro-active problem solving and decision-making abilities with a focus on delivering high quality outcomes
- A collaborative approach to handling issues'¯
- Performance driven with the ability to use your own initiative in seeking resolution
- Fraud/Scams experience and banking knowledge preferable
**Where will you be working?**
Northampton was the birthplace of Barclaycard in 1966 and we've been based in Pavilion Drive since the building opened in 1997. This state-of-the art energy efficient building holds up to 2,500 staff. The office location is perfect for travel from the midlands and London alike as we are based just off the A45, it is easily accessible by both car and bus routes.
LI-Hybrid
-
Fraud Customer Service Advisor
6 months ago
Northampton, United Kingdom Barclays Full time**Fraud Customer Service Advisor** **Location - Northampton** **Salary - £30,000 per annum** **Rotating Shifts - 35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Fraud Customer Service Advisor, you will be our first line of defence against fraud and scam losses with 50-100% of our time being telephony based, driving prevention and...
-
Customer Service Coordinator
6 months ago
Northampton, United Kingdom BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Customer Service Coordinator
6 months ago
Northampton, United Kingdom BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Customer Service Advisor
5 months ago
Northampton, United Kingdom Barclays Full time**Customer Service Advisor** **Northampton** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...
-
Customer Service Coordinator
5 months ago
Northampton, United Kingdom BAXTER Full time**Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...
-
Customer Service Advisor
6 months ago
Northampton, United Kingdom Barclays Full time**Customer Service Advisor** **Northampton** **£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays...
-
Customer Experience Advisor S1 Everyday Banking
5 months ago
Northampton, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Northampton Country: United Kingdom **WHAT YOU WILL BE DOING** Customer Experience Advisor | S1 | Everyday Banking | Northampton **Join our community** We are currently recruiting for a Customer Experience Advisor to help cover peak periods and holidays; this is a flexible contract enabling you to...
-
Customer Service Advisor
6 months ago
Northampton, United Kingdom Gi Group Full time**Full Time**: **Permanent**: - Customer Service Advisor - We have immediate start for a Customer Service Advisor in Northampton - Details - Salary - £11.00ph - Working Hours are - Full time, Monday - Friday 0730 - 1600 - Location - Northampton - Duration - Temp to perm - Role of a Customer Service Advisor- Deal with customers, suppliers, and members of...
-
Fraud Ops Customer Care Leader
6 months ago
Northampton, United Kingdom Barclays Full time**Fraud Operations Leader** **Northampton** As a Barclays Fraud Operations Leader, you will be responsible for managing a highly engaged team of leaders and colleagues, pioneering an omni-channel experience to achieve great customer outcomes. You will create an empowering environment to deliver your teams customer, colleague, and outcome commitments across...
-
Customer Experience Advisor S1 Everyday Banking
6 months ago
Northampton, United Kingdom Santander Full timeCustomer Experience Advisor | S1 | Everyday Banking | Northampton Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a...
-
Senior Fraud Analyst
7 days ago
Northampton, Northamptonshire, United Kingdom Aspire Data Recruitment Full timeJob OverviewIn this role, you will work on fraud analytics to ensure data-driven solutions for fraud detection and minimize impact on genuine customers. Salary: £60,000 - £80,000 per annum.Key ResponsibilitiesManage score and rule performance for fraud detection tools, optimizing False Positive rates and KPIs.Design, develop, and deploy analysis and...
-
Customer Service Advisor
6 months ago
Northampton, United Kingdom Hooray Recruitment Full time**Customer Service Advisor** **Do you pride yourself on your ability to build genuine rapport with your clients? Are you looking for a recession proof industry? Do you want to be a part of a reputable organisation that is keen to interact with their local and national community?** **If this sounds of interest to you, then please reach out.** Our client is...
-
Customer Service Advisor
3 weeks ago
Northampton, United Kingdom CV-Library Full timeJob Advert: Customer Service Advisor Location: Northampton Position: Temporary, Full Time (8 weeks) Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern) Pay: £11.44 per hour About the Role: Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a...
-
Customer Service Advisor
4 weeks ago
Northampton, United Kingdom BODYPOWER SPORTS LTD Full timeJoin us as a Customer Service Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum. We are also offering the Customer Service Advisor Great staff discount (following probation); 29 days holiday per year (including bank holidays); ...
-
Customer Service Advisor
4 weeks ago
Northampton, United Kingdom BODYPOWER SPORTS LTD Full timeJoin us as a Customer Service Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.We are also offering the Customer Service AdvisorGreat staff discount (following probation);29 days holiday per year (including bank holidays);Free...
-
Customer Service Advisor
2 weeks ago
Northampton, United Kingdom Search Full timeJob Advert: Customer Service AdvisorLocation: NorthamptonPosition: Temporary, Full Time (8 weeks)Working Hours: 8:00am - 8:00pm, Monday to Sunday (shift pattern)Pay: £11.44 per hourAbout the Role:Are you passionate about delivering excellent customer service and looking for a rewarding temporary opportunity? We are currently recruiting for a Customer...
-
Customer Service Advisor
4 weeks ago
Northampton, United Kingdom BODYPOWER SPORTS LTD Full timeJoin us as a Customer Service Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.We are also offering the Customer Service AdvisorGreat staff discount (following probation);29 days holiday per year (including bank holidays);Free...
-
Bosch Customer Service Specialist Apprenticeship
6 months ago
Northampton, United Kingdom Service MOT Repairs Full time_This is an apprenticeship role,_ _delivered by Robert Bosch Ltd._ This role is based at Service MOT Repairs, Northampton. A Service Advisor deals directly with customers and acts as a go-between between the customer and other members of the Aftersales department, including Technicians and Managers. A large part of your role would be dealing with...
-
Senior Fraud Analyst
1 month ago
Northampton, Northamptonshire, United Kingdom Aspire Data Recruitment Full timeJob SummaryWe are seeking a highly skilled Senior Fraud Analyst to join our team at Aspire Data Recruitment. The successful candidate will be responsible for providing data-driven analytics to support the management of fraud risk systems and tools.Key ResponsibilitiesDevelop and implement effective score and rule performance management for fraud detection...
-
Customer Service Advisor
6 months ago
Northampton, United Kingdom Barclays Full time**Customer Service Advisor** **Northampton** As a Barclays Customer Service Advisor within BPMS Operations, you will deliver first class customer service to Corporate and Small Businesses (SME). Within this role you will work together with your team to provide first point of contact for customers resolving all customer queries, complaints, and product...