Customer Experience Advisor S1 Everyday Banking

6 months ago

Northampton, United Kingdom Santander Full time

Customer Experience Advisor | S1 | Everyday Banking | Northampton

Country: United Kingdom

**WHAT YOU WILL BE DOING**

**Join our community**

We are currently recruiting Customer Service colleagues with a starting package of **£23,184, **this is made up of a base salary of **£21,200 **along with an additional **£500 **flexible benefit and up to a **£1484 **discretionary performance related bonus.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

**The difference you’ll make.**
- Acting as the first point of contact for customers in branch or over the phone
- Assisting with day-to-day transactions, queries and servicing
- Answering customer calls into our contact centre
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience

**What you’ll bring.**
- Proven ability to deliver outstanding customer service either from a face to face or a telephony background
- The ability to communicate effectively with customers to truly understand their needs
- You will require the right to work in the UK (please see details below)

**It would also be nice for you to have.**
- A real desire to go above-and-beyond for customers
- Effective team working skills with a flexible, can-do approach to work
- Openness to a broad range of activities even if outside of standard expectations
- Ability to grow, adapt and change accommodating business needs and priorities

**What else you need to know.**

In a full-time Branch based role, you’ll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

The role is based in the Northampton branch.

If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

**Everyday Inclusion.**

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

**How we’ll reward you.**

In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus.
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.
- Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

**Right to work in the UK.**

**What to do next.**

If this sounds like a role you’re interested in, then please apply.

  • Customer Experience Advisor S1 Everyday Banking

    6 months ago

    Northampton, United Kingdom Santander Full time

    Customer Experience Advisor | S1 | Everyday Banking | Northampton Country: United Kingdom **WHAT YOU WILL BE DOING** Customer Experience Advisor | S1 | Everyday Banking | Northampton **Join our community** We are currently recruiting for a Customer Experience Advisor to help cover peak periods and holidays; this is a flexible contract enabling you to...

  • Customer Experience Adviser S1 Everyday Banking

    6 months ago

    Northampton, United Kingdom Santander Full time

    Customer Experience Adviser | S1 | Everyday Banking | Northampton, Lifestyle 260 Country: United Kingdom **WHAT YOU WILL BE DOING** **Join our community** We are currently recruiting for a Customer Experience Adviser to help cover peak periods and holidays; this is a flexible contract enabling you to balance your work commitments with other things you...

  • Customer Experience Advisor

    2 months ago

    Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Northampton, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...

  • Customer Experience Advisor

    2 months ago

    Northampton, Northamptonshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Northampton, UK.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, resolving queries efficiently and escalating when necessary.Offer accurate product and service information, ensuring...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom Parkway Volkswagen Full time

    We are looking to add to our team of bright, energetic, customer-orientated team players in Northampton - with individuals who are able to look after the immediate and future needs of our customers. This is a fantastic opportunity to work for a long established, family run, reputable Main Dealer. Key responsibilities will include: - Creating an immediate...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom DHL Full time

    **Pay Rate: £23,000** **Contract Type**:Permanent (Full-Time) **Shift patterns: (**Mon - Fri) (8:00 -16:00) **Location**:Northampton - NN4 7BN DHL, an award-winning leading supply chain business is seeking a **Customer Service Advisor** to play a vital role coordinating our daily warehouse and distribution requirements. **WHAT DOES THE ROLE ENTAIL?** - To...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 39 Hours per week** **Permanent Contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Northampton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 to 30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Northampton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 11.25 hours per week** **Permanent Contract** **Shifts available Monday - Wednesday 16.15 - 22.00** **UK Notional hourly rate £12.21 per hour** **B&Q Northampton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time / 39 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.60 per hour** **B&Q Northampton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time / 36.75 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £11.31 per hour** **B&Q 1293** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Full time - 36.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 5.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Northampton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Barclays Full time

    **Customer Service Advisor** **Northampton** **£26,500 per annum + Excellent Benefits: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits** **Barclays...

  • Customer Service Advisor

    5 months ago

    Northampton, United Kingdom Barclays Full time

    **Customer Service Advisor** **Northampton** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Hooray Recruitment Full time

    **Customer Service Advisor** **Do you pride yourself on your ability to build genuine rapport with your clients? Are you looking for a recession proof industry? Do you want to be a part of a reputable organisation that is keen to interact with their local and national community?** **If this sounds of interest to you, then please reach out.** Our client is...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Full time - 36.75 hours per week** **3 Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Northampton** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas,...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom Sage Homes Full time

    **Customer Advisor** **Northampton** **£23,000 - £25,000 depending on experience** **Monday to Friday - 9am - 5.30pm** As a Customer Advisor at Sage Homes, the largest provider of new affordable homes in England, you will be delivering a 5-star, customer-focused service to customers by working collaboratively with colleagues across a number of business...

  • Customer Advisor

    6 months ago

    Northampton, United Kingdom Digby Morgan Full time

    summary - _ northampton, east midlands_ - _ £26,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1214852:EM:D - job details Customer Advisor - (6 month FTC) **Salary**: £26k basic Working for a company with a presence across the globe, you will act as the first port of call for new and...

  • Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Gi Group Full time

    **Full Time**: **Permanent**: - Customer Service Advisor - We have immediate start for a Customer Service Advisor in Northampton - Details - Salary - £11.00ph - Working Hours are - Full time, Monday - Friday 0730 - 1600 - Location - Northampton - Duration - Temp to perm - Role of a Customer Service Advisor- Deal with customers, suppliers, and members of...

  • Bank Customer Service Advisor

    6 months ago

    Northampton, United Kingdom Avery Healthcare Full time

    **Cliftonville Care Home** located in **Northampton **is currently recruiting for an enthusiastic, sales-orientated team player to join us as **Customer Service Advisor**.** **This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home...