Accounts Receivable Associate

6 months ago

NewarkonTrent, United Kingdom Bakkavor Full time

**We thrive on challenge and change. We rise to challenges together.**

**Accounts Receivable Associate (OTC - Order to Cash)**

**Location: Newark (Hybrid Working 3 days in the office 2 days at home)**

**Business Area: Finance**
**Contract Type: Permanent**

**Salary: Competitive plus pension, life assurance**

**Holidays: 25 days plus bank holidays**

We're the biggest name you've never heard of. You've probably eaten our food - you just didn't realise it. We make innovative fresh products, with around 18,500 colleagues working across the UK, US and China. We’re the market leader in the UK fresh prepared food industry supplying meals, salads, desserts, pizza and bread to leading grocery retailers (including Tesco, M&S, Sainsbury's and Waitrose). We’re ambitious. We’re full of ideas. And we’re ready for more people who share our values and passion for quality to join us.

**The Role**

We’re proud to offer you a career with real scope for development. To reward your hard work and ambition as a talented Accounts Receivable Associate with plenty of support and opportunity. And empower you to drive your own success and create a career you can be proud of too.

The role involves transactional processing based on the allocation of tasks by OTC Team Leader / Manager and requires following Standard Operating Procedures (SOP) to execute the tasks within agreed SLAs and KPIs.

**Accountabilities**

**Billing**
- Perform timely and accurate creation of sales invoices based on agreed procedures Engage with stakeholders as needed to gather incomplete data and ensure that invoices have all required information completed accurately and in line customer requirements
- Verify correct discounts, rebates and adjustments have been applied to sales invoices where appropriate
- Liaise with OTC Team Leader if approval for sales invoice is required, in line with Bakkavor’s policies
- Employ the utilisation of PODs (Proof of Delivery) and the principles of good faith receiving to generate invoices as required, adhering closely to the terms and guidelines established per policy

**Credit Management**
- Analyse existing customer credit limits based on their history, recommending adjustments to OTC Team Leader where appropriate
- Communicate with relevant stakeholders over credit decisions, providing explanation when necessary

**Account Receivables and Revenue Reconciliations**
- Undertake AR ageing analysis and calculate bad debt levels as per established Bakkavor policies, present to Team Leader for review and approval
- Undertake AR, Sales Not Invoiced (SNI), and revenue reconciliations accurately and in a timely manner, escalate reconciling issues (along with appropriate supporting information) for review and approval
- Reconciliation of Customer supply chain financing (SCF) portals to ERP systems to ensure all invoices are available for draw down
- Investigate any missing invoices with customer to ensure resolve in a timely manner and escalate to manager unresolved
- Review AR ledger and complete appropriate collection of account receivables and debt chasing activities as per agreed debt collection strategy
- Accurately record all ‘promise to pay’ and outcomes of debt chasing activities in a timely manner
- Escalate to Team Leader persistent overdue invoices and customer accounts

**Debit Note Resolution and Cash Application**
- Engage with stakeholders as needed to ensure payment is made within the agreedupon terms
- Identify unallocated cash and track source of it through reviewing payment records, bank statements, and any available communication with customers
- Generate credit notes as per documented procedures and seek appropriate approvals
- Raise customer account write offs to OTC Team Leader as needed

**Dispute Management**
- Creates dispute case records with appropriate classification based on nature of disputes
- Undertake research on dispute cases; attaches and updates case documentation as appropriate
- Contacts customer and resolves disputes or escalates as appropriate
- Notifies appropriate internal stakeholders and updates case status
- Liaises closely with Business and Site Finance teams as appropriate

**Query Resolution**
- Leads on resolving any queries or discrepancies related to sales orders, such as pricing discrepancies, quantity changes, or late deliveries
- Leads on resolving queries and issues related to the settlement of invoices in line with payment terms, or contractual obligations
- Resolve escalations from internal customers and respond to customer enquiries, ensuring issue and error resolution in line with agreed SLAs
- Correspond with Team Leaders if further escalation on queries is required

**Audit and Internal Controls**
- Support internal and external audits as required
- Adhere to all documented procedures, internal controls, governance and policy requirements at all times
- Prepare reports on Accounts Receivables data, KPIs, aged receivables, and cash flow projections an

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