Service Supervisor
7 months ago
BON ACCORD CARE JOB PROFILE
- **PLEASE NOTE - Bon Accord Care do not hold a sponsorship licence therefore are unable to provide sponsorship for any job seekers who require it**_
**1 Job Details**
Job Title: Service Supervisor
**This post works on a 2 week rota and will involve weekend working. All applicants must be able to commit to this**
Grade: Grade 11
**2 Job Purpose**
Throughout Aberdeen city, for Bon Accord Care's Interim Care at Home team, you will lead and participate in the provision of a high standard of person centred care and support for service users in a range of accommodation settings, including their own homes. You will contribute to the organisation and development of the team and service to promote good outcomes for service users and their carers.
3 Reporting Relationships
Assistant Manager
|
Service Supervisor
|
Support Worker
**4 Outcomes**
The post holder will be expected to:
- Assess, plan, and review service user requirements to identify person centred outcomes, ensuring physical, social and emotional needs are included.
- Assist in the development of services for the specific needs of service users
- Promote, maintain and maximise independent living skills of service users
- Work in partnership with family, carers, the Health and Social Care integrated team and any other agencies
- Provide supervision, mentoring or guidance for staff
- Ensure that all health and safety regulations are adhered to, including carrying out risk assessments, so that a safe and secure environment is provided
- Report statistical information regarding service delivery
- Carry out duties in accordance with relevant legislation, policies and procedures and national care standards and professional codes of practice
- Have a proactive approach to continuous professional development and participate in individual, team and service development
**5 Tasks and Responsibilities**
The post holder will be expected to undertake a range of tasks as appropriate to the role and responsibilities. These may include all or some of the following but are not restricted to:
- Health and Safety o Day to day responsibility for health and safety of staff, service users, buildings/community. o Completion of Accident and Incident Reporting Forms o Completion of ASP Reporting Forms
- Staffing o Supervision and Appraisal o Workload Planning ( arrange cover, shifts, allocation of work)
- Personal Care o Dressing o Showering o Toileting o Personal grooming o Assisting with feeding o Promote use of basic equipment and adaptations to facilitate personal care and enablement
- Social Support o Support service users to participate in social activities within care home or sheltered complex
- Support Plans o Assess, plan, review and update the support plan and report any concerns or issues identified to line manager o Undertake risk assessments
- Medication o Prompt, assist or administer medication as required o Audit client medication in line with company policy
- Moving and Handling o Use of moving and handling or assistive equipment which may include hoists o Key Handler training
- Other Responsibilities o Ensure concerns and complaints are appropriately managed o Ensure BAC Policies and Procedures are promoted and adhered to o Serving or Reheating Meals o Provide housing support including, reporting repairs, assisting with appointments and booking transport
The post holder needs to be able to demonstrate an understanding or experience of:
- The Health and Care Sector and the principles of providing care and support
- Adult Support and Protection legislation
- Health and safety in the workplace
- Assessments, reviews and support planning
- Supervision Skills
- Organisational and Planning Skills
**7 Grade specific skills and competencies**
The post holder is expected to demonstrate:
- The ability to promote dignity, respect, choice, independent living and work in an anti discriminatory way
- The ability to assess, plan and review and maintain and develop clear and accurate records including risk assessments and support plans
- The ability to communicate effectively and work in partnership with service users, staff, carers, families and internal/external professionals to achieve improved outcomes for service users
- An ability to work as part of a team and provide leadership, supervision, guidance and support to other members of staff
- The ability to provide personal care to a range of people with support needs
- The ability to work proactively and with limited direct supervision, while at the same time recognising when matters need to be referred to a more senior manager
- The ability to work accurately with detailed information specifically around the management and administration of service users’ medication
- The ability to meet deadlines
- Basic IT skills including the use of smart phones and Ipad’s/Microsoft word
- The ability to move and handle both people and objects in a safe manner
**8 Organisational Beha
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