Service Supervisor

3 days ago

Aberdeen, United Kingdom Bon Accord Care Full time

Job Details

Job Title:
Service Supervisor

Job Profile No

Grade 11

2 Job Purpose
You will lead and participate in the provision of a high standard of person centred care and support for service users in a range of accommodation settings, including their own homes. You will contribute to the organisation and development of the team and service to promote good outcomes for service users and their carers.

We are looking for someone to work in a fast paced, high volume, community service. Are you organised, can manage time well, have great attention to detail and can solve problems? You will be responsible for managing and co-ordinating the day-to-day care in a quick moving service supporting service users out in the community and liaising with external organisations to develop care packages. With the right development and support do you think you would have the ability to work as part of a team to support our staff and service users’ needs to the highest standard?

3 Reporting Relationships

Assistant Manager / Occupational Therapist

|

Service Supervisor

4 Outcomes

The post holder will be expected to:
Assess, plan, and review service user requirements to identify person centred outcomes,ensuring physical, social and emotional needs are included.
Assist in the development of services for the specific needs of service users
Promote, maintain and maximise independent living skills of service users
Work in partnership with family, carers, the Health and Social Care integrated team and anyother agencies
Provide supervision, mentoring or guidance for staff
Ensure that all health and safety regulations are adhered to, including carrying out riskassessments, so that a safe and secure environment is provided
Report statistical information regarding service delivery
Carry out duties in accordance with relevant legislation, policies and procedures andnational care standards and professional codes of practice
Have a proactive approach to continuous professional development and participate inindividual, team and service development

5 Tasks and Responsibilities

The post holder will be expected to undertake a range of tasks as appropriate to the role
and responsibilities. These may include all or some of the following but are not restricted
to:
Health and Safety
- Day to day responsibility for health and safety of staff, service users,
buildings/community.
- Completion of Accident and Incident Reporting Forms
- Completion of ASP Reporting Forms
Staffing
- Supervision and Appraisal
- Workload Planning ( arrange cover, shifts, allocation of work)
Personal Care
- Dressing
- Showering
- Toileting
- Personal grooming
- Assisting with feeding
- Promote use of basic equipment and adaptations to facilitate personal care and
enablement
Social Support
- Support service users to participate in social activities within care home or sheltered
complex
Support Plans
- Assess, plan, review and update the support plan and report any concerns or issues
identified to line manager
- Undertake risk assessments
Medication
- Prompt, assist or administer medication as required
- Audit client medication in line with company policy
Moving and Handling
- Use of moving and handling or assistive equipment which may include hoists
- Key Handler training
Other Responsibilities
- Ensure concerns and complaints are appropriately managed
- Ensure BAC Policies and Procedures are promoted and adhered to
- Serving or Reheating Meals
- Provide housing support including, reporting repairs, assisting with appointments
and booking transport
Occupational Therapy Assistant Specific (in addition to those relevant above)
- Assessment and provision of minor and major items of equipment (as appropriate)
to promote independent living
- Assessment and provision of minor and major (as appropriate) adaptations to
promote independent living).

6 Knowledge
The post holder needs to be able to demonstrate an understanding or experience of:
The Health and Care Sector and the principles of providing care and support
Adult Support and Protection legislation
Health and safety in the workplace
Assessments, reviews and support planning
Supervision Skills
Organisational and Planning Skills

7 Grade specific skills and competencies
The post holder is expected to demonstrate:
The ability to promote dignity, respect, choice, independent living and work in an antidiscriminatory
way
The ability to assess, plan and review and maintain and develop clear and accurate records
including risk assessments and support plans
The ability to communicate effectively and work in partnership with service users, staff,
carers, families and internal/external professionals to achieve improved outcomes for
service users
An ability to work as part of a team and provide leadership, supervision, guidance and
support to other members of staff
The ability to provide personal care to a range of people with support needs
The ability to work proactively and with limited direct supervision, while at the s

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