Customer Service Administrator

3 days ago


Sowerby Bridge, United Kingdom Search Consultancy Full time

Are you a Customer Service professional that would like to go the extra mile? Would you like to join an established business with an existing client base?
We are recruiting for a Customer Service Administrator for our client based in Sowerby Bridge with an immediate start available.
Our client has over 30 years experience, with a new and existing customer base they are looking to add someone to their team to be first point of contact all inbound enquiries, managing claims, generating quotations and invoices
You will benefit of a salary of up to £22k per annum, with hours of Monday-Friday 08:00-5:00 with an early finish on a Friday.
What will you be doing
- Responding to inbound Customer Service enquiries
- Investigating refund requests and complaints, offering first time resolutions
- Liaising with couriers to gather order updates
- Generating quotations and sample requests for customers
- Ensuring invoices are generated and posted
- Whilst carrying out other ad-hoc administrative duties
Who are we looking for
- Previous experience within a Customer Service role
- Knowledge of using various internal IT systems including Microsoft
- Good Communication skills to build rapport with Customers
- Remain motivated and resilient at all times
How will you benefit
- A basic salary of up to £22,000 Per Annum
- 28 days annual leave
- Monday-Friday 0800-1700 - Early finish on a Friday
- Free on site parking
- Full training and development available
- And much more



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