Estate Management Administrator

1 month ago

Manchester, United Kingdom The Arch Company Full time

**JOB PURPOSE**

To provide proactive primary administrative support to a team comprising a Regional Head, four Property Managers and four Site Facilities Managers on a portfolio located across the North region. The team is responsible for the delivery of a front-line customer focused, property management service to The Arch Company business and our tenants, whilst minimising risks to The Arch Company Estate and the operational railway through effective property and estate management.

**KEY ACCOUNTABILITIES**

**General Administration**
- General administration & organisational duties, including travel, diary management, work order raising and general organisation to maximise the effectiveness of the team
- Be the primary escalation point for telephone messages, providing helpful outcomes for customers and queries
- Act as the central hub for the team to obtain access to resources while they are on the road or out of the office
- Deal with raising purchase orders and support the team with the raising of orders for reactive maintenance and re-letting works, professional and consultancy fees including dealing with any queries arising internally or externally.
- Undertake light data analysis and use of tracking tools to monitor activity and progress against the Estate Management deliverables
- To act as the Key Administrator for the relevant company office and ensure that the company wide Key Management Process is always adhered to. Assist and support with any periodic audit in this respect.
- Support in the preparation of reports & internal meeting packs, as necessary
- Assistance with fleet management issues arising from the North team vehicles
- Work collaboratively with the other admin resources regionally & nationally to ensure consistency of delivery, and no gaps in service
- Where possible, provide additional support to all members of the wider team based in the same office
- Other general administration duties as per business requirements

**Office administration**
- To provide office administration to a small office, including the ordering of stationery, management of incoming & outgoing post, health & safety duties, including fire marshalling
- Assist with management of The Arch Company workspace including local liaison with the relevant building owners / managers as well as ad-hoc housekeeping duties as and when required

**REQUIRED SKILLS AND EXPERIENCE**
- Good numeracy and literacy skills
- Excellent team player with experience of working in an office environment
- Intermediate levels of experience of using Microsoft Office including Word, Excel, Powerpoint
- Polite and courteous telephone manner
- Good spoken and written English
- Organised and responsive in a fast-paced environment
- Good interpersonal skills and ability to work well in a team
- Diligent, with attention to detail
- Self-motivated and able to work on own initiative and as part of a team
- Ambition to learn and progress
- Flexibility towards the changing demands of the workload

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