Facilities Assistant
2 weeks ago
**About Curtis Banks**
We are a leading provider and administrator of self-invested personal pensions (SIPPS), part of Curtis
Banks Ltd, based in one office on Princes Street, Ipswich just a 5 minute walk from the railway station.
Our employees are a mix of all ages and a vibrant, fun culture that extends outside the workplace.
We offer a fantastic benefits package, including a generous pension scheme, flexible working, study
support to help develop your qualifications and early close on Fridays to name but a few. For more
details about us visit curtisbanks.co.uk or find us on LinkedIn and Facebook.
**About this vacancy**
to detail and be a team player.
Grade 2 Salary range: £23,000
Full/part time: Full Time Contract: Permanent
Hiring manager: Brian Ward
**Principal accountabilities**:
Undertake a broad range of clerical and administrative duties within the department and in support
of Office Management, to include aspects of facilities management, purchasing, archive
management, rail bookings, health & safety support, environmental management and other
responsibilities within Facilities and Office Management
Assisting Office Manager with Facility and Health & Safety tasks
Answering and directing incoming calls to correct members of staff /departments promptly and
professionally
Keeping the reception area, post room, kitchens, meeting rooms and key facilities tidy, replenished
and ready for use/ facility set up
Preparing the outgoing post for collection, including, specials and dealing with couriers
**Qualifications**
5 GCSE’s (or equivalent at grades A-C (or equivalent) to include English and Maths (essential)
**Knowledge**
Excellent customer service skills
Previous customer service experience
**Skills**
Excellent ability to communicate effectively
Good people skills and customer service skills to work effectively with internal and external
customers
Ability to work well on own initiative and in a team.
Customer service experience
Professional telephone handling skills
**Consumer Duty**
The FCA requires that “a firm must act to deliver good outcomes for retail customers”. At Curtis Banks
we act in good faith and avoid foreseeable harm toward our retail customers. We enable and support
our customers to pursue their financial objectives.
We ensure our products and services are fit for purpose. We ensure the price & value is fair. We equip
our customers to make effective decisions through our clear communications. We provide a helpful
customer service that is responsive and accessible.
You play an important part in helping us deliver good outcomes to our customers by:
Ensuring that you fully understand what Consumer Duty is and how it applies to your role at
Curtis Banks
Complying with Consumer Duty in all circumstances
Always acting to deliver good outcomes for all of our customers
Always doing your utmost to avoid foreseeable harm and safeguard vulnerable customers
Demonstrating how you meet good customer outcomes
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