Part -time Account Executive

3 weeks ago


Christchurch, United Kingdom I-Fulfilment Full time

Part -Time Account Executive

I-Fulfilment is a leading eCommerce fulfilment solutions business. Our headquarters are located in Christchurch, Dorset and we have recently opened brand new state of the art office space in Aviation Park West, Bournemouth Airport. We have operations in the USA and Europe.

We now have an exciting opportunity for a diverse and dynamic Part - Time Account Executive to provide a frontline telephone, online and administration support to our portfolio of clients.

This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant.

**This role is job share, part-time hours where 2 people will share the responsibility of the role.**

**Role responsibilities**:
**Account Executive** role is a pivotal role within the organisation. Account Executive will ensure the core requirements of day-to-day account administration/ maintenance and back-office requirements are completed quickly efficiently and to a very high standard.
- Dealing with Courier queries
- late delivery, missing parcels, awaiting collections
- Putting on orders, uploading documents
- Taking ownership of dealing with day-to-day issues
- backorders, concerns, shipping issues, booking in, stuck orders
- Actively participate in a short daily stand-up Account Management team meeting
- Where required attend and participate in daily/weekly Ops meeting and negotiate competing priorities with internal and external stakeholders.
- Ensure that the highest quality of service is provided to the customer by understanding their business needs and speaking their language
- Excellent customer focus, with experience building and maintaining customer relationships
- Strong administration experience to confidently represent the company to our clients and liaise internally as necessary the wider operations team
- Excellent communication skills, both written and verbal, with ability to successfully engage with team members, clients and stakeholders
- Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs
- Excellent attention to detail

**Salary**: From £24,000 pro rata, Depending on experience

Working Hours: 16 hours per week, Monday and Friday are preferred days. Hours are 8:30 till

17:30, with an hour lunch, unpaid

Other benefits:

- Birthday off
- Westfield Health Cash plan after probationary period
- Pension contribution to Nest (on the basis do not opt out)
- Partner Discounts
- Company events
- Casual dress
- Free parking

If this sounds like the perfect job for you, please get in touch, we look forward to hearing from you

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: From £24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Christchurch, BH23 4FL: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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