Customer Service Advisor
2 weeks ago
**Job Details**
**Job title**:Customer Service Advisor
**Pay**:£21,000 - £26,000 per annum
**Job type**:Permanent Full-time
**Shift and Schedule**:Monday to Friday
**Location**:Winchester SO23
**Benefits**
Additional leave
Company events
Company pension
On-site parking
Casual dress
**Full job description**
**About us**
Libresoft Ltd is a family-run software company based in Winchester, Hampshire. We largely work in the education sector providing beautiful tools for schools, helping staff and students to achieve more.
**About the role**
With growing demand for our software we have a vacancy within our customer success team. This is the first point of call for both new and existing customers to make enquiries. Enquiries can range from a new customer asking about pricing to an existing customer trying to pay an invoice or running into trouble with their software.
There will be further opportunities to develop as experience with our software and processes grows.
**Key Responsibilities;**
- Virtual demonstrations of software to new leads.
- Customer on-boarding.
- Follow up and support after on-boarding.
- Preparing, sending and recording documentation.
- Processing payments and intended payments.
- Attending in person events.
**This role requires;**
- Impressive communication skills.
- An organised approach to workload.
- A desire to grow the business.
- Excellent attention to detail.
**About you**
This role is ideally suited to someone who is driven to provide high levels of customer service. You must thrive on a challenge and have the experience and ability to work to deadlines. Flexibility, enthusiasm and a sunny outlook are essential. For those with the drive to join our community, we shall supply the tools and progression routes to help you succeed.
**Essential attributes;**
- A desire to impress colleagues and customers.
- Using initiative to deliver impressive results.
- Friendly, confident, smart and personable.
- Adaptability, tenacious and hard working.
**Additional information**
**Closing date**
**No agencies or job boards please.**
**Job Types**: Full-time, Permanent
Pay: £21,000.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
Reference ID: Customer Service Advisor
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