Service Advisor
3 weeks ago
Service Advisor
Basic Salary: up to £34,000 (OTE up to £43,000)
Working Hours: 8 am – 6 pm NO SATURDAY’S
Location: North Hampshire
Job Description:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As the first point of contact for our clients, you will play a crucial role in providing exceptional service experiences and ensuring the smooth operation of our service department.
Responsibilities of Service Advisor:
Greet customers in a friendly and professional manner, assessing their service needs promptly and accurately.
Consult with customers to understand their vehicle concerns and recommend appropriate services based on manufacturer recommendations and vehicle condition.
Schedule service appointments and effectively manage service bays to maximize efficiency and customer satisfaction.
Provide clear and detailed explanations of recommended services, estimated costs, and timelines to customers.
Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.
Keep customers informed of the status of their vehicles throughout the service process.
Address customer inquiries and concerns with empathy and professionalism, striving to resolve issues to their satisfaction.
Maintain accurate service records and documentation, adhering to company policies and procedures.
Collaborate with the sales team to promote additional services and products that align with customer needs and vehicle maintenance schedules.
Experience & Skills of Service Advisor:
Previous experience in automotive service or customer service roles preferred.
Experience on Automotive systems like Kerridge/Autoflow/1 link & Pinnacle would be preferred.
Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Proficiency in computer systems and software applications for scheduling and record-keeping.
Knowledge of automotive systems and maintenance procedures is advantageous.
Strong problem-solving skills and a proactive approach to resolving customer issues.
Flexible availability to accommodate varying shift schedules, including weekends and holidays.
Please contact Carly Wellard at Tru Talent on (phone number removed) or (phone number removed), using reference (Service Advisor - North Hampshire)
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