Head of Business Engagement

2 weeks ago

Watford, United Kingdom Wickes Full time

We have an exciting opportunity for a
** Head of Business Engagement** to join our business, you’ll be working within our Tech Department and supporting the delivery of the services related to our Do It For Me programme (DiFM). We want someone with ideas, ambition and vision. People who can make an impact will thrive here. This might just be the opportunity you’ve been waiting for.

Wickes are a digitally led, service enabled organisation with a vision to have a project in every home. We are more than the nation’s favourite DIY store, we are a growing multichannel organisation, with a strong culture of authenticity and innovation.

Reporting into our Director of Business Engagement, you’ll be responsible for building and maintaining positive relationships with key business leaders in shaping our DiFM programme, ensuring that the IT function can meet these needs with an appropriate catalogue of services and IT solutions. Operating as the business conscience with IT and works closely with the Service Management Team and the broader IT leadership team on communications and escalation of business-related issues/activities.

**Key Responsibilities**
- Working closely with our DiFM business unit, you’ll be the connection between the business and technology teams to identify, design, develop and successfully implement programmes that make a difference to our customers and their experience of engaging with our brand.
- Open to collaborating and creating innovative solutions, based on proven knowledge of working within different types of agile principles, methodologies, and frameworks.
- Proven experience of working closely with a range of internal stakeholders and reputed vendors.
- You will bring an understanding of existing, new and emerging technologies, with a focus on the customer and improving the customer journey at business unit level. You will have a proven track record of business relationship management, project / programme management, and implementing large, complex, and innovative business solutions using technology.
- Operating as the business conscience with IT and works closely with the Service Management Team and the broader IT leadership team on communications and escalation of business-related issues/activities.

**What's in it for you?**

People love working here. We’re ambitious, but we’re not just out for ourselves. We’re inclusive, supportive and down-to-earth with it.

We look out for our people - and we all look out for each other. We’ll invest in your talent and give you the space you need to evolve. Plus, there’s the flexibility of a hybrid working model. So you can feel the love in the office and leave room for life working from home.

We’ll also equip you with a benefits package that includes:

- Competitive package including an annual bonus and car allowance
- 26 Days holiday plus bank holidays
- Contributory Pension and Life Assurance
- Flexible Hybrid working
- Save-as-you-earn scheme
- Colleague discount

Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme

Our widely recognised wellbeing strategy is something we’re proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause, and fertility support.

**Does this sound like you?**
- You’ll have the ability to work under your own initiative and have excellent oral & written communication skills.
- We are ideally looking for individuals who have a proven experience and knowledge of partnering with specific business units, for example store operations, but not essential.
- You’ll have the ability to build a strong knowledge and understanding of our business needs.
- You'll be motivated and driven by achieving long-term business outcomes.
- Commercially aware, strategic & creative, you will be able to build solid, collaborative relationships with data and product teams, as well as agencies.

**About Us**:
Wickes is a multi-channel retailer operating in the home improvement market. With 40 years in industry, Wickes now generates revenue in excess of £1.3Bn across over 230 stores delivered by 8,000+ colleagues.

But it is the Wickes’ culture that is considered its best kept secret; it’s a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we’ll make you feel right at home.

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