Mortgage Helpline Specialist

3 months ago

Peterborough, United Kingdom The New Homes Group Full time

**Job Title**: Mortgage Helpline Specialist **(Permanent, Full Time.)**

**Location**: Initial office based, Peterborough PE8. Hybrid working considered on completion of probation

**Target**: Minimum of 12 Months experience in telephone based customer service and sales environment.

**Rewards**: 25k basic salary plus bonuses. OTE 30,000 plus Benefits

**Working Hours**: Flexible working Hours. Shift patterns between 9am-8pm Mon-Fri. 37.5 hour week.

**Timeline**: Immediate interviews and start date.

**IMH as part of The New Homes Group**:
IMH is dedicated to delivering a Lifetime of Mortgage Services to our existing customers. We have over 70,000 Lifetime Members and each year over 10,000 of our members will see their existing mortgage rate expire and will return to us to arrange their new mortgage deal. And every year, over 10,000 new customers join us through our sister businesses, meaning our proposition and membership base grows and grows.

We are looking for high performing and enthusiastic individuals to join our expanding team to provide specialist telephone support to our Lifetime Members to help them keep pace with the rapidly changing dynamics of the mortgage and property market.

This is a telephone based role so you will be articulate and engaging. You will have administrative responsibilities that will require a high level of attention to detail, and the ability to work effectively with various internal systems. You will be passionate about helping customers with their needs, and providing an exceptional customer experience.

**Main Purpose of Job**:

- Provide quality mortgage information and technical assistance to our mortgage customers.
- Arrange full mortgage appointments for our Mortgage and Protection Advisers.
- Handing inbound mortgage enquiries.
- Proactively contact and progress all customer enquiries until they have reached satisfactory conclusion.

**Required Knowledge, skills and qualifications**:

- You will possess a proven track record in the sales and customer service industry and have the determination to meet and exceed any target set.
- You will have excellent interpersonal skills, be highly motivated, a quick thinker, and be able to accurately assess financial information under pressure.
- The ability to work towards your own targets in addition to contributing fully to the wider team.
- Excellent inter-personal and presentation skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple format.
- Telephone customer service or sales experience preferred.
- Experience of Financial Services would be highly advantageous.
- Highly competent Microsoft Office user, including Excel, Word and Outlook, and able to quickly adapt to new software packages and online processes.
- CeMAP or equivalent, or working towards this qualification is desirable.

**Benefits**:

- Permanent full time role with outstanding earnings potential.
- Extensive induction coupled with an ongoing training, support and development program.
- 28 days paid holiday including Bank Holidays. Plus get your birthday off each (*Once probation completed)
- A flexible approach to working hours*
- Generous Staff referral bonus scheme.*
- Death in service cover.*
- Beautiful offices based in a countryside setting in a converted barn with free on-site parking
- Unrivalled opportunities for progression, promotion and personal development in an expanding and market leading business.
- Access to discounts platform, Perks at Work.
- Generous discounts on estate agency fees, mortgage fees, plus savings on conveyancing and surveying services.
- Contributory workplace pension.
- Death in service cover.
- Generous staff referral bonus scheme.
- Free yearly Bluecrest prevention plus health screening.
- 24/7 Emotional well-being helpline available.

**(*T&Cs Apply)

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