Outpatient Administrator

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Spinal Outpatients
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Part time - 22.5 hours per week (Monday to Wednesday)
- **Job ref**
- 164-4798895**Site**
- Queen's Medical Centre
- **Town**
- Nottingham
- **Salary**
- £21,730 - £23,177 Per Annum (pro rata)
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

The post holder will be working within the Spinal Outpatient Clinic at the Queen's Medical Centre and will take responsibility for: greeting and booking in patients visiting our face to face clinics; maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls.

Main duties of the job

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner. You must be able to multi task and prioritise workloads and use your initiative.

It is preferable that you have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software. You will have a good command of the English language and the ability to understand and accurately convey verbal and written information.

Working for our organisation

You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

You will alternate between being based in a behind the scenes office area, dealing with a high volume of telephone calls to being based front of house on the reception desk undertaking a wide range of tasks.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

Detailed job description and main responsibilities

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Be responsible for arranging follow up appointments and partial booking follow up appointments.

Using Medway PAS or any other relevant electronic booking systems arrange appointments and follow up clinics, as instructed by the directorate management team medical/nursing staff.

Reduce and cancel clinics.

Ensure Referral to treatment patient data quality is accurate at all times.

Deal appropriately with enquiries, by telephone from staff and the general public, seeking advice or referring elsewhere if necessary.

Manage the demand and capacity within the standard operating practice taking decision to escalate to the Sister or Deputy Sister in Charge any capacity issues.

Person specification

Training and Qualifications

Essential criteria
- Educated to GCSE level with A-C passes (or equivalent) including English and Maths
- NVQ Level 3 or equivalent

Desirable criteria
- EDCL or equivalent

Experience

Essential criteria
- Previous experience working in an office/admin environment
- Previous customer service experience

Desirable criteria
- Working knowledge of hospital IT systems, e.g. Medway PAS, Notis.
- Previous experience or knowledge of outpatient clinics

Communication and relationship skills

Essential criteria
- Ability to deal tactfully and efficiently with a wide range of people
- Ability to work as part of a team and quickly adapt to changing situations

Analytical and Judgement skills

Essential criteria
- Able to use judgement to make decisions in order to solve problems/enquiries

Planning and organisation skills

Essential criteria
- Manages time effectively with the ability to prioritise own workload
- Demonstrates an ability to pay close attention to detail
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID a

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