Photographic & Video Sales Advisor
6 months ago
**The Company**
Park Cameras is a leading independent specialist photography retailer, with state-of-the-art stores in Burgess Hill and central London. We aspire to sell great kit, at great prices, with honest advice, and always with a smile. As well as selling the latest gear, we buy & sell used equipment and offer a wide range of photo printing services. We offer unrivalled customer service and superior product knowledge, maintaining a range of more than 15,000 products with next-day delivery available through our fast-growing internet business. Over 50 years’ experience, we now employ over 60 people and have won over 100 customer service awards.
**The Role**
**The Person**
You will be experienced in delivering outstanding customer service. Target focussed with retail experience, and an organised approach. As well as being flexible you will be able to effectively manage your own time and prioritise tasks. Telephone-based customer service experience is a desirable requirement for the role.
**Key Responsibilities**
**Inbound Telephone channel**:
- Ensuring inbound calls from customers are answered in a friendly and efficient manner
- Answering general customer queries, using available resources
- Accurately entering customer information and payments on the system
- Ensuring that status changes to customer back-orders is communicated
- Ensuring that incoming stock is allocated to customer back-orders, customers are contacted for payment and goods are promptly dispatched
- Liaising with the dispatch team to meet customer delivery requirements
- Keeping appropriate call records for future reference
- Dealing with customer queries, resolving where possible and escalating where required
- Dealing with website LiveChats in a prompt and professional manner
Pay: £19,552.00-£24,336.00 per year
**Benefits**:
- Company pension
- Employee discount
- On-site parking
- Profit sharing
- Sick pay
Schedule:
- 8 hour shift
Supplemental pay types:
- Commission pay
**Experience**:
- Customer service: 1 year (preferred)
- Retail sales: 1 year (preferred)
- Photography: 2 years (required)
Work Location: In person
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