Customer Service Advisor

2 weeks ago


StokeonTrent, United Kingdom Blue Bay Travel Full time

**JOIN OUR AWARD-WINNING TEAM**

**We're Hiring**

**Start Your Journey with Us Today**

**Customer Service Advisor - 12 Month FTC**

Rated 5*’s on Trust Pilot, exceptional customer service is of the utmost importance to Blue Bay Travel. Our Customer Service Team are the last point of contact before our customers travel and they pride themselves on leaving a lasting impression

We’re on the hunt for a confident and personable Customer Service Advisor to join our Award-Winning Team on a 12-month fixed term basis, do you have what it takes?

**What you'll get up to...**

**Working within our Customer Service function, who handle all things after-sales, you will be the first point of call for all customer queries both pre-travel, and in-resort.

You’ll liaise with our wonderful customers regarding any amendments to their holiday bookings and add any additional requirements they may need - upselling at each opportunity and going the extra mile to make our customers happy. You will ensure that all your communications are Data Protection compliant, and any payments are PCI compliant.

You will ensure that all flights, hotels, transfers, and extras are booked accurately, and related documents and correspondence accurately reflect those changes or additional requirements.

**What we're looking for...**

**Our team members embody our values. They are fun, friendly, and full of character. They are innovative, knowledgeable, and bold. And they enjoy working in an environment that is diverse, rewarding and growth and opportunities focused.

In addition, for this role, we’re looking for...
- Someone who is patient and keeps calm under pressure.
- A skilled communicator, with excellent written & clear verbal communication.
- A confident problem solver.
- Has a friendly, empathic and passionate approach.
- And someone who is capable of managing their workload within a fast-paced environment.

**About this role...**

**Location**

Office Based (Trentham, Stoke on Trent)

**Salary**

Starting salary from £22,500.

**Hours**

Full Time [37.5]

Our Customer Service Team operates Monday - Sunday (9am-6pm) including bank holidays.

Shifts are split over five days and weekends are 1 in 2.

**Benefits**

Excellent in-office environment with incentives, games & team awards. Time off on your birthday, pet-ternity leave, time off to move home plus many more not to mention amazing travel perks

**How to Apply**

Flexible Start Date - Dependant on Notice Period

Pay: From £22,500.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Flexitime
- Weekend availability

Work Location: In person

Application deadline: 07/06/2024



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