Controller Security Control Room

7 months ago


Egham, United Kingdom PREMIER SERVICES Full time

We are looking for a Control Room Operative for our 24 hours manned security Control Room. General Control Room duties are, but not limited to:
- Receive and monitor all incoming/outgoing phone calls.
- Maintain a log of all activities and action all requests for alarm attendance to our clients’ properties.
- Liaise with our customers and escalate call information to supervisors when needed.
- Monitor welfare check calls for all client/company sites.
- Effectively and efficiently manage messages and ensure they are passed onto the relevant person/s.
- Monitor remote CCTV site images and take the appropriate actions.
- Issue, receive and administer keys.
- Shift Pattern = Nights 1730-0530 on Four ON Four OFF basis. Occasional day shift cover & Overtime opportunities available.
- Holiday = Approx. 19.5 days per annum (based on Statutory Holiday Entitlement)
- Must have a SIA Front Line Security License with preferably CCTV as mandatory requirement.
- Wages based on £12.50 per hour
- Immediate start available

Qualities and Attributes for the role:

- Must have a polite, positive and professional telephone manner.
- Must provide excellent customer services and be able to diffuse difficult situations in pressured scenarios.
- Must be IT/Computer Literate.
- Must have excellent communication skills both orally and in writing.
- Must be flexible to cover holidays and emergencies.
- Must be able to work well with others and lead by example.
- Using of own initiative.
- Must have a good work ethic.

**Job Types**: Full-time, Permanent

Pay: £12.50 per hour

Expected hours: 40 - 45 per week

**Benefits**:

- On-site parking

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Night shift
- Overtime

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Egham, TW20 9EA: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Security Industry: 2 years (preferred)

Work Location: In person

Reference ID: Controller



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